IT Support Specialist II

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place

Lightspeed is seeking an IT Support Specialist (Level 2) to join our IT Support team. This role is based in Toronto, Ontario and requires working on-site five days a week at our Toronto office.

Reporting to the Team Lead, IT Help Desk, the IT Support Specialist (Level 2) is responsible for providing intermediate technical support to end-users, managing more complex technical issues, and assisting with IT projects. This role requires a deeper technical knowledge and the ability to handle a wider range of IT challenges.

What you'll be responsible for:

• Be in charge of on/off-boarding and ensure the provision and repatriation of IT equipment.
• Maintain accurate records of hardware and software inventory (Backstore, A-V, Monitors, etc..)
• Ensure office desks & conferencing rooms are up to standard, functional and organized.
• Partner with Level 1 and 3 teammates to diagnose and troubleshoot main IT issues.
• Start assisting IT departments with basic configurations, initiatives, project involvement or monitoring under guidance (based on IDPs)
• Provide technical support to end-users and executive leadership.
• Educate end-users on IT best practices and provide technical training as needed.
• Ensures that SOX compliance tasks are followed rigorously
• Assist with routine IT maintenance tasks.
• Manage user access requests.
• Maintain knowledge of all IT compliance requirements and responsibilities.
• Collaborate with other teams inside and outside of IT on initiatives and issues.
• Maintain and update the organization's IT knowledge base.
• Train Level 1 technicians on new technologies and procedures.
• Work closely with the IT-Ops team to support the office.
• Basic Networking Knowledge ( VLAN, TCP, DHCP, IP/Mac addresses, switches and cable management)
• General knowledge of SOX Compliance is an asset.
• Requirement of being able to lift heavy objects ( maximum 50 lbs)

And a little bit of....

• Host large meetings and company events.
• Use excellent communication skills to interact clearly and confidently with executive leadership and business stakeholders.
• Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren't strictly within the scope of your role.

What you'll be bringing to the team:

• Education: Associate's degree in Information Technology or a related field; relevant certifications such as CompTIA A or Network are preferred.
• Experience: 1–3 years of experience in IT support or helpdesk roles, ideally within a fast-paced or multi-site environment.
• Technical proficiency: Strong working knowledge of both macOS and Windows operating systems, including setup, configuration, and troubleshooting.
• Device management: Hands-on experience with MDM (Mobile Device Management) solutions for managing and securing company devices.
• Ticketing systems: Experience using IT service management or ticketing tools (e.g., Jira Service Management, Zendesk, or ServiceNow) to track and resolve support requests efficiently.
• Communication: Excellent written and verbal communication skills, with the ability to explain technical issues clearly to non-technical users.
• Customer focus: Strong sense of ownership and accountability in providing timely, high-quality support to internal teams.

What is in it for you?:

• Lots of autonomy, flexible work culture and possibility of remote work
• Opportunity to help shape the future of a new Product from technical, process and organizational perspectives
• Development of global products
• Exposure to modern and proven technology
• Opportunity to learn and expand your skill set
• Tons of growth opportunities into technical or people management roles
• Amazing benefits & perks, including equity for all Lightspeeders
• Opportunity to join a fast-paced, high-growth company
• Become a valued part of the diverse and inclusive Lightspeed family

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