Team Manager Operations FCC

Job Description

Current work authorization for Canada is required for all openings.

You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement.

Who We Are:

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

For more information about Fidelity Clearing Canada, please visit  

Entitlements team: 

The team facilitates end-to-end processing of cash and stock distributions across various depositories.  Entitlements include cash distributions and interest, stock distributions such as spin offs, stock splits, dividend reinvestment and dividend with option events. Depositories include Canadian (CDS), US (DTCC) and Foreign (Citi).    

Job Description:

The Team Manager is the direct leader of the team. This role oversees the day-to-day operations, managing volumes, and ensuring an effortless customer experience. The role reports into the Manager, Operations (Corporate Actions & Entitlements).

Responsibilities
1. Operations management

• Reviews day to day work as needed, ensures completion of all tasks

• Identifies processing errors/trends; suggests plans to correct

• Ensures accepted policies and procedures are adhered to, and risks to FCC or clients are identified and proactively mitigated

• Provides functional area expertise, oversight, problem resolution, training, analysis, and reporting

• Responsible for analyzing the flow of work which includes process improvements; recommends/implements a course of action ensuring appropriate training for specialists.

• Navigate escalations and troubleshoot for case resolution

• Achieve performance metric targets

2. Compliance and risk management

• Assists in or develops supervisory procedures that are designed to strengthen regulatory and risk controls for assigned team(s)

• Oversees the risk and exposure of the day-to-day work

• Participates in internal and external audit engagements; assists with remediation of all findings that impact scope of assigned work.

• Accountable for identifying issues and risks (financial and regulatory); proactively resolves where possible or escalates appropriately

• Issues escalated and resolved in a timely manner by following identified procedures.

• Responds and actions time-bound items

3. People management

• Engage team in establishing clear and measurable goals that achieve business results.

• Ensure all direct reports have a documented development plan and progress update according to their action plans

• Provide regular coaching and feedback to help direct reports and team meet business objectives and enhance individual performance.

• Ensure team understands FCC's values, risk tolerance, and policies and procedures

• Ensure team receives the training on the skills and knowledge to proficiently perform the role

4. Provides input into business and resource planning/execution

• Provides subject matter expertise for business planning

• Understands resource needs and advocates for appropriate staffing levels

• Plays an active lead role in corporate/divisional projects and initiatives

• Participate in implementation of products and services as applicable

5. Working relationships

• Collaborates with peers and leaders' departments to resolve problems or enhance processes

• Works with key business partners/and correspondents on projects and initiatives.

• Partners with external business partners such as 3rd party vendors and custodians, to communicate and resolve issues.

• Seeks out Continuous Improvement opportunities to enhance ease of doing business for clients and to further support the team

• Looks for opportunities to partner and build networks across businesses

What We Are Looking For:Skills and Knowledge

• Knowledge of Entitlements

• Organized self-starter, with a proven ability to manage a specialized team with complex tasks

• Strong customer service skills

• Strong written and verbal communication skills

• Effectively able to manage multiple competing priorities

• Experience in building and managing relationships with customers and team members

• Ability to contribute meaningfully to divisional and departmental initiatives, implement initiatives and manage change

• Continuous improvement mindset

• A clear understanding of risks associated with complex functions, and the ability to balance risk, regulation, and customer expectations

• Clear understanding of reconciliation methodology and standards

• A curious mindset

Experience

• 3+ years in Financial Services

• 3+ years progressive experience within the brokerage or financial services industry

• 1+ years of experience coaching, training, mentoring, and leading people

• Knowledge of Canadian Securities Industry is an asset

• CSC certification is an asset

Some of the ways we'll help you feel valued and supported as part of our team:

• Flexible working arrangements - 100% remote, hybrid, and in office options

• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you

• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy

• Parental leave top-up to 100% of your salary for a period of 25 weeks

• Up to $650 for home office equipment

• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice

• Diversity and inclusion programs, including an active network of Employee Resource Groups

• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation 

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada's Top 100 employers for the last five years.

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That's why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow.

For this role, your total rewards include:

• Base Salary: A competitive annual range of $70,000 to $100,000 based on your experience and qualifications.

• Performance Bonus: Eligible for a discretionary bonus that rewards your contributions and results.

• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We're proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans' status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•    Canada's Top 100 Employers 
o    Greater Toronto's Top Employers 
o    Canada's Top Family-Friendly Employers 
o    Canada's Top Employers for Young People 
  

•    Great Place To Work Certified 
o    Best Workplaces for Inclusion 
o    Best Workplaces for Mental Wellness 
o    Best Workplaces for Today's Youth 
o    Best Workplaces for Women 
o    Best Workplaces in Financial Services & Insurance 
o    Best Workplaces in Ontario 
o    Best Workplaces with Most Trusted Executive Teams 

•    LinkedIn Top Companies in Canada
  

•    Human Resource Director (HRD) - Best Place To Work 
o    HRD - 5-Star Benefit Program 
o    HRD - 5-Star Diversity & Inclusion Employer 

Designations

•    Canadian Compassionate Companies – Certified 

•    Benefits Canada's Workplace Benefits Award - Future of Work Strategy 

•    TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting 

•    Canadian HR Reporter's Most Innovative HR Team
 

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