Golf Services Supervisor

Golf Services Supervisor- Silvertip

Are you passionate about golf and leading a team to deliver exceptional guest experiences? Join us as a Seasonal Golf Services Supervisor and play a key role in ensuring smooth operations and creating unforgettable moments for our guests and members. This position is perfect for someone who enjoys working outdoors, overseeing a dynamic team, and being an integral part of a top-tier golf environment. Lead by example, provide outstanding service, and help us maintain the high standards that define our golf operations.

About Stone Creek Resorts Inc.

Stone Creek Resorts Inc. is a well-established Alberta-based company, renowned for delivering exceptional hospitality and luxury lifestyle experiences. The company operates two world-class golf resorts: Silvertip Resort in Canmore, Alberta, and Eagle Ranch Resort in Invermere, British Columbia. In addition to its resort operations, Stone Creek is a leader in resort real estate development, with Silvertip Resort recognized as Canada's premier community for luxury resort real estate.

The Silvertip master plan features a diverse mix of luxury estate lots, condominium and multi-family units, and resort accommodations, with projected annual real estate sales of up to $100 million. Future developments at Silvertip include Silvertip Village, a state-of-the-art conference centre, a gondola, a Nordic spa and wellness center, and 850 staff housing units-further enhancing the resort's position as a world-class destination.

Silvertip Resort occupies an unparalleled location in the heart of the Canadian Rockies. For over 20 years, we have been dedicated to providing world-class guest experiences, including our renowned championship 18-hole golf course, while maintaining a strong commitment to preserving the surrounding natural environment. Silvertip is more than just a resort; it is an extraordinary experience where nature and luxury seamlessly blend, creating unforgettable memories for all who visit.

Position Summary

Reporting to the Golf Services Manager – The Golf Services Supervisor will be a key player in ensuring an exceptional guest experience from arrival to departure. In this role, you will supervise and train the golf services team, manage cart operations, maintain practice facilities, and ensure seamless coordination between golf operations and other departments. Your leadership and focus on service standards will play a vital role in creating a welcoming and well-organized golf environment, working closely with Golf Professionals, Turf Maintenance, and Guest Services teams to enhance the overall guest experience.

Why Silvertip Resort

• Discounted: golf privileges, staff meals, restaurant meals, grocery and golf shop purchases at Silvertip Resort & Eagle Ranch Resort.
• Staff Accommodation on site. $23 per day.
• Our people experience working at a world-class Golf resort.

• We offer a diverse and engaging work environment in a unique location.

• Close to many outdoor adventures and Cities - Banff National Park, Kootenay National Park, Sunshine Resort, Lake Louise Resort, Kicking Horse Mountain Resort, etc.

Key Responsibilities

• Supervise and support the golf services team, including starters, marshals, and golf services agents, fostering a collaborative and motivated work environment.
• Ensure all guests receive outstanding service, addressing inquiries and resolving any issues that arise.
• Train new staff on operational procedures, customer service standards, and golf etiquette, ensuring consistency across the team.
• Collaborate with Ambassadors to monitor the pace of play, assisting with pace-of-play procedures to ensure a smooth experience for all players.
• Document and report any incidents or accidents on the course or in the golf services area, ensuring proper follow-up and safety compliance.
• Maintain open lines of communication with departments such as maintenance and food and beverage, coordinating services and addressing operational needs.
• Relay information about course conditions and maintenance issues to staff and management.
• Inform guests about on-site amenities, including dining options, merchandise, and special events.
• Assist with managing golf tournaments and special events, ensuring all logistical needs are met for a seamless experience.

• Collect and document guest feedback, providing suggestions for improvements to management based on this input.

• Ensure all safety protocols are adhered to by both staff and guests, maintaining a safe and enjoyable environment for everyone.

Requirements

• Previous supervisory or leadership experience, preferably in a golf operations or hospitality environment an asset.
• Driver's license required.
• Eligible to work in Canada full-time.
• Lift up to 50lbs occasionally, 30lbs frequently, and 20lbs constantly
• Follow all Health and Safety procedures
• Previous experience in retail, golf operations, or hospitality preferred.
• Excellent communication and interpersonal skills
• Passion for exceptional guest service and the golf industry.
• Ability to work outdoors in various weather conditions.
• Attention to detail and the ability to manage multiple tasks simultaneously.
• A team player with a positive attitude and problem-solving skills.
• Flexible schedule, with availability to work weekends, evenings, and holidays as needed.

Duration: This is a Full-Time seasonal position, April to October. Overtime during busy periods may be required. Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.