Reception and Intake Coordinator

About Durham Region Unemployed Help Centre (DRUHC)

At DRUHC, we provide a range of employment services (information and referral, one-on-one employment counselling, employment workshops, job development services) to individuals of all ages, professional backgrounds and skills to help them reach their employment goals.

Why DRUHC?
DRUHC recognizes the dignity and potential of each person. We offer an Employment culture where a positive attitude and commitment to continuous improvement are highly valued and considered the foundation of our decision making, work practices and success of the organization.

DRUHC is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, DRUHC encourages applications from members identified of the four designated groups: women, aboriginal peoples, persons with disabilities, and visible minorities.

Join our passionate team and help us to achieve great things in our community

Position Summary

Provide information to service users, responding to general telephone and in-person enquiries on a timely basis, promoting the services and resources of the Help Centre, actively referring appropriate service users to in-house programs, and performing administrative duties. Complete pre-screening of clients to ensure their eligibility for the program and administer Module 1 in the Common Assessment to scheduled and walk-in clients who were not referred by Social Assistance.

In this role, you will:

• Provide all general start-up duties for the office, including opening, disarming alarm, starting resource centre and front desk equipment (e.g. sign-in iPad, computers, photocopier), checking and transferring messages left on telephone system.
• Starting ready to serve clients at 8:30 am sharp, finishing no earlier than 4:30pm: greet, direct and assist service users /others, providing information on the telephone or in-person, forwarding calls, booking appointments for service provision and computer usage, referring clients to appropriate program/s or service, etc.
• Schedule appointments between Employment Specialist and Recruitment Specialist, using the Appointment Manager or computerized systems. Maintain accurate records of all communications with potential clients. Reminder calls to schedule clients/employers and update the Appointment Manager or computerized systems.
• Responsible for scheduling Social Assistance Referral clients and scheduled an appointment with assigned Employment Specialist. Reminder calls/emails to schedule appointments. Updating the Client Intake Tracker with attempts/outcomes daily.
• Responsible for scheduling RASP, TRF and Microsite referrals for an appointment for intake. Reminder calls/emails to schedule appointments. Updating the Client Intake Tracker with attempts/outcomes daily for Data Entry to report in EOIS.
• Conduct initial client pre-screening to verify program eligibility, ensuring the reside in Ontario, are of working age, and are authorized to work in Canada.
• Administer Module 1 in the Common Assessment to scheduled and walk-in clients who were not referred by Social Assistance.
• Assign each completed Module 1 to an Employment Specialist based on their current caseloads.
• Report any concerns to the Team Lead or Program Manager.

Other Duties:

• Responsible for full office closing duties including shutting down computers.
• Maintain confidentiality of service users and agency matters at all times including during and after work hours.
• Advising management of issues regarding smooth running of operations. misuse of equipment, time management issues, etc.
• Call clients to remind of scheduled appointment/workshop one business day prior to appointment, assist employment counsellors in follow-up calls when requested by management
• Ensure that data/reporting is entered/completed within a reasonable timeframe.
• Performs other tasks as assigned by management.

You bring:

• 1-year Post Secondary Diploma.
• 2 to 3 years' experience in an administrative position or equivalent combination of education and experience.
• Experience working in a non-profit is an asset.
• Knowledge of operation of general office equipment and computers.
• Professional business and telephone manners and experience operating a multi-line telephone system.
• Knowledge of employment /community programs/services, and other employment related material, web sites, etc.
• Assist clients in a friendly, helpful and non-judgmental manner.
• Excellent verbal and written communication skills in English.
• Demonstrated problem-solving and multi-tasking skills.
• Proficient in Microsoft Office and comfortable working with excel.
• Well-developed interpersonal, and relationship building skills;
• Demonstrated ability to manage difficult, challenging, or disruptive clients and alleviate or resolve issues.
• Ability to provide a current vulnerable sector check upon being hired.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), The Durham Region Unemployed Help Centre will provide accommodation to applicants with disabilities throughout the recruitment process. If you are contacted for an interview and require any accommodation, please notify us and we will work with you to meet your needs.

We thank all applicants for their interest, however only those selected for an interview will be contacted.

Interested candidates can submit their applications to druhc- by 5:00pm on October 24, 2025.