Information Technology Support Specialist

1 week ago


Mirabel Quebec, Canada Cubestech Ltd Full time

Title:
IT Shopfloor/IT support

Role Type:
3 years (T4 contract)

Location:
Mirabel, Canada(Full Onsite)

Shifts:
1st Shift 6AM till 2:30PM and 2nd shift 3PM till 11:30PM (Rotational Shifts)

Job Description :

IT endpoint knowledge, applicable on production lines, plus endpoint support.


• Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points


• Interaction with Team members for knowledge sharing, knowledge transition and issue resolution


• Stakeholder management, share regular updates and assist in preparing operational reports


• Triaging of issues and coordination with cross functional teams for timely resolution


• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)


• Maintaining agreed SLA levels and assuring Quality of delivery at all times


• Adhere to shift rotation plan and Operating model


• Interaction with SME's on functional issues


• Coordinate communications between suppliers, OEM, and business stakeholders for their particular area


• Tracks and report progress to stakeholders


• Working experience in "ServiceNow" and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes


• Quebec French and English Language is mandatory

Roles & Responsibilities


• Day to day incident monitoring and resolution (Service Now preferred)


• Interaction with client (IT & Business users) on functional issues


• Triaging of issues and coordination with cross functional teams for timely resolution


• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)


• Maintaining agreed SLA levels and assuring Quality of delivery at all times


• Adhere to shift rotation plan and Operating model


• Interaction with SME's on functional issues


• Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area


• Tracks and report progress to stakeholders


• Willing to work in shifts, this is mandatory



  • Quebec-Mirabel, Canada Agnico Eagle Full time

    Reporting to the Supervisor, Information Technology, you will be part of the Technology and Business Intelligence Department. You will ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle's culture, Health & Safety Code of Conduct and the environment.Respond to requests for technical IT assistance in person, via...


  • Quebec-Mirabel, Canada Agnico Eagle Full time

    Reporting to the Supervisor, Information Technology, you will be part of the Technology and Business Intelligence Department. You will ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle's culture, Health & Safety Code of Conduct and the environment.Respond to requests for technical IT assistance in person, via...


  • Quebec-Mirabel, Canada Agnico Eagle Full time

    College Diploma in Information Technology;1 to 3 years of experience in Information Technology Customer Support;Mastering of MS Windows and MS Office Suites;Excellent knowledge of Microsoft Active Directory and Microsoft SCCM;Excellent knowledge of Xerox and HP printers;Strong knowledge of networking and VLAN configuration;Strong knowledge of PC hardware and...


  • Mirabel, Canada Agnico Eagle Mines Limited Full time

    Job Description - Technician, Information Technology (NUN00575) Canadian-based and led, Agnico Eagle is Canada's largest mining company and the second largest gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle...


  • Montreal, Quebec, HEA, Canada Digital Days Full time

    Information Technology Support SpecialistAt Digital Days, an IT Support Specialist is responsible for managing their ticket queue and interfacing directly with end-users to help resolve their IT issues. Tasks may relate to desktops, notebooks, and mobile devices on the LAN, WAN/Internet, or Intranet, including private, hybrid, and public cloud systems. ...


  • Quebec City, Canada Eddyfi Technologies Full time

    Eddyfi Technologies offers a diverse portfolio of non-destructive inspection devices such as probes, devices and software for the inspection of critical components in key industries, including the oil, aerospace and nuclear industries. Through its entrepreneurial spirit, its passion for science and technology, and by placing the customer at the heart of our...


  • Quebec City, Canada Eddyfi Technologies Full time

    Eddyfi Technologies offers a diverse portfolio of non-destructive inspection devices such as probes, devices and software for the inspection of critical components in key industries, including the oil, aerospace and nuclear industries. Through its entrepreneurial spirit, its passion for science and technology, and by placing the customer at the heart of our...


  • Quebec City, Canada iA Groupe financier iA Financial Group Full time

    Are you known for your rigor, autonomy, and analytical skills? We are looking for a Claims Information Access Specialist to join the disability insurance claims operation department. In summary, your responsibilities will include: - Preparing access and litigation file requests - Verifying received and obtained documents to meet legal information access...


  • Quebec, Canada Compugen Inc Full time

    Join to apply for the Desktop Support Specialists role at Compugen Inc5 days ago Be among the first 25 applicantsJoin to apply for the Desktop Support Specialists role at Compugen IncAbout Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we...


  • Quebec City, Canada iA Groupe financier iA Financial Group Full time

    Quebec City / Montreal / Toronto / Vancouver / telework **JOB MISSION** Reporting to the Senior Director, Technology, Data and Information Security (TDIS) Risk Monitoring and Reporting, the Director is responsible for monitoring managed risks in the IT, data and information security areas within iA Financial Group. As such, the Manager is responsible for...