Building Automation Technical Support Manager

1 day ago

Brossard, Quebec, Canada Acuity Inc. Full time $120,000 - $180,000 per year

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. 



We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. 



Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at   


Job Summary

The Technical Support Manager leads the Americas Technical Support function, ensuring the delivery of high-quality, timely, and consistent technical assistance to our clients. This role drives team performance, fosters people development, and champions process efficiency and cross-functional collaboration to meet service-level commitments and deliver an exceptional customer experience within a fast-paced technical environment.

Key Tasks & Responsibilities (Essential Functions)

Leadership & People Development

Lead, coach, and develop the Technical Support team, fostering engagement, collaboration, and exceptional service.Conduct regular one-on-ones, performance reviews, and development plans to strengthen technical expertise and customer-facing effectiveness.Execute CX tactical initiatives related to the Technical Support function and team development.

Operational Performance & Reporting

Establish and monitor clear team objectives and KPIs aligned with CX priorities, maintaining visibility into SLA compliance, backlog, and response performance.Oversee daily Technical Support operations, ensuring adherence to service levels, performance metrics, and overall customer satisfaction goals.Analyze operational data to provide data-driven recommendations to enhance efficiency and service quality.

Continuous Improvement & Process Optimization

Identify operational inefficiencies and propose process improvements in alignment with broader CX initiatives.Ensure the creation, maintenance, and continuous improvement of Standard Operating Procedures (SOPs), process documentation, and reference materials to drive consistency and efficiency.Review recurring issue trends and collaborate with cross-functional teams to resolve root causes.

Cross-Functional Collaboration

Act as the operational liaison between Technical Support and key internal partners, including Customer Service, Product Management, Advanced Support, and Education.Partner with the Education team to ensure lessons from real-world support cases inform training materials and enablement content.Collaborate with Advanced Support and Product Management to address skill gaps and prepare the team for new product launches and feature updates.Provide actionable feedback to Product Management and R&D on recurring product challenges and improvement opportunities. Skills and Minimum Experience Required

Education and Experience:

Bachelor's degree in Engineering, Technology, or related field (or equivalent technical experience).5–7 years of experience in Technical Support, Building Automation Systems, or HVAC controls.Minimum 3 years of people leadership experience.Experience in a manufacturing or OEM environment with exposure to product support, warranty, or customer operations.

Technical Skills:

Strong technical knowledge of HVAC systems, BAS, networking, and related protocols (BACnet, Modbus, LonWorks).Knowledge of Distech Controls products or the Niagara Framework is an asset.

Leadership & Core Competencies:

Proven ability to lead, coach and develop a diverse technical team.Skilled at translating strategic goals into actionable operational plans.Strong analytical and organizational skills; data-driven mindset.Excellent communicator and collaborator with cross-functional partners.Champions a customer-centric mindset, ensuring technical support operations consistently deliver value, reliability and confidence to our customers.

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.  



Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at Please clearly indicate what type of accommodation you are requesting and for what requisition.  



Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. 



Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. 



Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and suppliers in Quebec as necessary. French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French. 


  • Building Automation Technical Support Manager

    2 days ago

    Brossard, Quebec, Canada Acuity Full time $80,000 - $120,000 per year

    Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in...

  • Building Automation Technical Support Manager

    1 day ago

    Brossard, Quebec, Canada Acuity Inc. Full time $80,000 - $120,000 per year

    Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in...

  • Building Automation Technical Support Senior Analyst

    23 hours ago

    Brossard, Quebec, Canada Acuity Inc. Full time $60,000 - $120,000 per year

    Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in...

  • Technical Manager, Scada Engineer

    4 days ago

    Brossard, Quebec, Canada Power Factors Full time $70,000 - $110,000 per year

    ABOUT POWER FACTORS Power Factors is a hardware and software provider whose next-generation Unity renewable energy management suite (REMS) is one of the most extensive and widely deployed solutions in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors...

  • Marine - Automation & Controls Engineer

    6 days ago

    Brossard, Quebec, Canada Morson Full time $80,000 - $120,000 per year

    Job DescriptionWe are seeking a Controls & Automation Engineer to join our team, supporting the design, programming, and commissioning of advanced HVAC-R control systems for large marine vessels. Based in Brossard, QC you'll play a key role in delivering cutting-edge automation solutions for international shipbuilding projects.What You'll Do:Design and...

  • Senior QA Automation Developer, DevSecOps

    2 weeks ago

    Brossard, Quebec, Canada Export Development Canada | Exportation et développement Canada Full time $94,664 - $126,219 per year

    Application deadline: October 16, 2025Join the EDC TeamAt EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.Position:Senior QA Automation Developer, DevSecOps & IntegrationEmployment...

  • Technical Manager, Scada Engineer

    3 days ago

    Brossard, Quebec, Canada Power Factors Full time $90,000 - $140,000 per year

    ABOUT POWER FACTORSPower Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power...

  • Bilingual Field Technical Support Specialist

    2 weeks ago

    Brossard, Quebec, Canada Hyundai Motor Company Full time $60,000 - $120,000 per year

    Hyundai Auto Canada Corp. is located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans...

  • RevOps Manager

    1 week ago

    Brossard, Quebec, Canada Ubiweb Full time $80,000 - $95,000 per year

    RevOps ManagerWho we areUbiweb is Canada's fastest-growing digital marketing agency, empowering small and medium-sized Canadian businesses with digital marketing made simple in Canada. We're also a team of curious, collaborative, and impact-driven people who care about delivering results — and about making each other better every day.About the roleAs...

  • Field Support Lead Specialist

    1 day ago

    Brossard, Quebec, Canada Acuity Full time $50,000 - $80,000 per year

    Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in...