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Client Experience Leader

2 weeks ago

Toronto, Ontario, Canada Harry Rosen Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Client Experience Leader

Full-Time Permanent

Reporting to: Store Leader

Yorkdale Shopping Centre

Your Style, Your Career

Harry Rosen is a retailer of fine quality menswear with store locations across Canada.  We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada's Best Managed Companies. 

We are committed to developing retail leaders who love retail, inspire others, readily embrace change and technology, and have the passion and ability to inspire others. As a Client Experience Leader, you'll be responsible for building and developing a team that recognizes their key role in delivering a superior service experience to our discerning clientele.  

The successful candidate will Champion the Client Experience: 

  • 2 years+ of retail experience with leadership capacity in managing a store/department  
  • A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience)  
  • Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)  
  • Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.   
  • Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one's team  
  • A welcoming and inclusive mindset, and a passion for emulating and upholding our core values   

What are the perks of the job?  

  • Opportunities to additionally earn monthly and annual Team bonuses  
  • Best in industry discounts and special purchase opportunities  
  • A comprehensive flexible benefits package  
  • Pension and Group RRSP Programs that grow with you   
  • A modern, digitally advanced workplace  
  • A coach committed to supporting the achievement of your personal career goals  
  • A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council  
  • An employer that values internal growth and promotion and is committed to succession planning for your future 

We thank you for your interest in this opportunity. 

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at with details.