Accounts Administrator, Chambers Plan

1 day ago

Winnipeg, Manitoba, Canada Johnston Group Full time

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada's #1 employee benefits plan for small businesses. JG is a platinum member of Canada's Best Managed Companies and was named one of Manitoba's Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

As part of the Administration Services team, the accounts administrator handles overdue accounts and processes firm suspensions, terminations, and reinstatements for Chambers Plan clients as part of our industry-leading customer service.

As the successful candidate, you will handle overdue accounts and related reporting. You will process the various status changes to client accounts such as suspensions and terminations due to non-payment as well as chargebacks, terminations, and reinstatements. In addition, you will communicate daily with advisors, either by phone or email, regarding account status, working toward quick resolution and payment of required premiums. Timely follow-ups and regular communication with clients, advisors and our accounting area are also required to achieve positive client experience. You will also provide back up support for our Advisor phone line as required.

  • Hybrid working model based out of our Winnipeg, MB office, with three days in-office per week.

Qualifications:

  • Excellent verbal and written communication skills and ability to effectively convey information
  • Exceptional customer service skills and ability to remain professional at all times
  • Strong organizational, time management and multitasking skills
  • Ability to effectively manage competing priorities
  • High attention to detail, accuracy and confidentiality
  • Ability to work well in a team environment and independently
  • Intermediate MS Excel skills
  • Accounts payable and accounts receivable experience is an asset
  • Previous experience with group benefit plan administration is an asset
  • Bilingualism (written and spoken English/French) would be considered an asset

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at or by phone

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