Data Analyst- After sales

Position Snapshot
Business area: Nespresso Canada
Location: 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3
Compensation range: $69,929-$87,411k per annum
Hybrid
A Little Bit About Us
Nestlé Nespresso SA is a pioneer and is widely regarded as one of the top references in the field of high-quality portioned coffee. The company works with more than 168,550 farmers in 18 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.

In 2022, Nespresso achieved B Corp certification – joining an international movement of over 9,700 purpose-led businesses that meet B Corp's high standards of social and environmental responsibility and transparency.

Headquartered in Vevey, Switzerland, Nespresso operates in 96 markets and has over 14'000 employees. In 2024, it operated a global retail network of 818 boutiques. For more information, visit the Nespresso corporate website:

What to Expect:
Data analyst - After sales ensures operational excellence and continuous improvement by using data to monitor, analyze, and optimize after-sales processes. Responsibilities include maintaining and analyzing critical metrics such as repair turnaround time, cost efficiency, and vendor performance to identify trends and drive improvements; streamlining workflows for purchase orders, invoices, SKU creation, and vendor onboarding using data insights; ensuring data accuracy across systems and compliance with ASP procedures to meet technical and quality standards; acting as a super user for Field Service tools to guarantee accurate data input and reporting for decision-making; and facilitating data-driven communication between Nespresso, Repair Centres, and HQ to align on service performance and improvement initiatives.

A day in the life of a
Data analyst - After sales

• Review operational data and updating dashboards for weekly and monthly performance reports.
• Analyze data trends to identify insights that improve after-sales processes and prepare presentations for management.
• Collaborate with CRC teams and other departments to resolve complaints and gather missing information.
• Communicate with external vendors and service providers for follow-ups and coordination when needed.
• Act as backup for B2B/B2C specialists during absences, ensuring continuity in complaint handling and vendor management.
• Support operational tasks and assist in refining processes for efficiency across after-sales operations.

Role Requirements

• Bachelor's degree in Business Analytics, Operations Management, or related field.
• 2–3 years of relevant experience in analytics, operations, or after-sales support.
• Strong ability to analyze operational data, synthesize insights, and prepare clear presentations for weekly and monthly reviews.
• Experience in data mining and supporting management with actionable analytics.
• Ability to manage internal customers from other departments
• Proactive & innovative - continuous search for more effective and efficient practices - problem solving skills in an asset
• Experience with problem solving methodologies is preferred
• Strong ability to multi-task, prioritize, and manage time efficiently.
• Advanced MS Office Skills - Excel/Word/Outlook/PowerPoint.
• Ability to also work in a collaborative environment with both technical and non-technical team members
• Resourcefulness, initiative, independence, energy, proven business judgment

Benefits

• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
• Additional discounts on a variety of products and services offered by our preferred vendors and partnerships

What You Need To Know
We will be considering applicants as they apply, so please don't delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.