Customer Service Representative

2 weeks ago

St John's NL AB C, Canada AUTOWA Full time

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, ensuring their needs are met efficiently and effectively. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle inquiries with professionalism.

Responsibilities

  • Respond promptly to customer inquiries via phone, email, and chat.
  • Provide accurate information regarding products and services.
  • Assist customers with order placement, tracking, and returns.
  • Utilize data entry skills to maintain accurate customer records.
  • Identify opportunities for upselling additional products or services.
  • Analyze customer feedback to improve service quality.
  • Maintain a positive attitude while resolving customer issues.
  • Demonstrate effective phone etiquette and communication skills during all interactions.
  • Maintained office and surrounding area cleanliness while welcoming customers and offering tea and coffee.

Qualifications

  • Previous experience in customer service or sales is preferred.
  • Strong data entry skills with attention to detail.
  • Bilingual capabilities in English and Spanish are a plus.
  • Excellent analysis skills to understand customer needs and trends.
  • Proven ability to upsell products or services effectively.
  • Outstanding communication skills, both verbal and written.
  • Ability to work independently as well as part of a team in a fast-paced environment.
  • A commitment to delivering high-quality customer service at all times. Join us in creating positive experiences for our customers while developing your career in a supportive environment

Job Types: Full-time, Permanent

Pay: $16.00-$17.00 per hour

Work Location: In person

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