Contract Stewardship and Engagement Officer

Stewardship and Engagement Officer

Donor Experience Department

Onsite

Contract (18 Month Mat Leave)

Level 6

Requisition Number: DES

Covenant House helps youth ignite their potential and reclaim their lives. As Canada's largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth's immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:
The Stewardship Officer ensures donors have a consistently positive experience when interacting with Covenant House. This includes timely stewardship, relevant updates on impact of their support, opportunity to engage and learn more. Feel proud and confident in their commitment and support of Covenant House. This role is pivotal in maintaining positive relationships with donors and enhancing their experience.

We are currently recruiting for 1 Full Time, Contract Stewardship Officer. This is a replacement role within the organization

Responsibilities:

Project/ Process Management (75 %)

• Oversee the design, printing/ production and distribution of newsletters, Gratitude Report and other stewardship materials to donors.
• Lead co-ordination of the annual donor and volunteer reception and all other stewardship receptions
• Lead co-ordination of the donor engagement series, tailoring for a variety of donor segments
• Manage the set-up and distribution of digital content through email platform
• Oversee donor recognition activities: naming opportunities, plaques, donor walls, donor listings etc. Keep an inventory of current recognition commitments, timing and renewals
• Maintain stationary and print inventory for the department
• Oversee volunteer teams to deliver on a variety of stewardship initiatives
• Design and build templates for a variety of both print and email content
• Curate content/ messages across a variety of engagement touchpoints and processes to support the stewardship and cultivation of all donor segments
• Ensure communication assets/products are error-free, are integrated across teams, to the fullest extent possible, and follow brand guidelines
• Management of invoices/ payments within set project budgets

Analytics (15%)

• Donor Journey Analysis: Analyze donor journey automation to maximize effectiveness and efficiency, leading to high donor satisfaction and increased retention.
• KPI Measurement: Collaborate with Data Services to use database queries and email reports for KPI analysis.
• Identify gaps and opportunities in the donor journey

Other Tasks 10%

• Stay up to date on the implementation of programs and services, how and why changes are taking place, how these changes impact our donor communications and commitments
• Stay current on donor landscape, evolving trends and best practices.
• Performing other tasks as required

Qualifications

• Post-secondary degree in a related field. Project Management diploma/certificate an asset
• 3-5 years previous work experience in a non-profit environment
• Experience with the Raiser's Edge or similar CRM database
• Experience with Engaging Networks and Mailchimp an asset
• Highly Proficient in Microsoft Office, specifically Excel
• Experience with Canva, Photoshop, InDesign
• Strong oral and written communication skills
• Strong attention to detail
• Ability to multi-task and prioritize competing deadlines
• Strong technology skills

Don't meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn't align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

 What we Offer:

• Meaningful work.
• Competitive compensation. 
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.  
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by January 30, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Please visit our careers page to see more job opportunities