Vice President, Customer Success

2 weeks ago

Montreal, Quebec, Canada Bloom Equity Partners Full time

Vice President, Customer SuccessLocation: Canada or Europe preferred (Montreal, London, Brussels, or Warsaw) | Global scope Reports to: Chief Executive Officer Travel: Up to 30%About Black TigerBlack Tiger is rebuilding trust in enterprise data. Our mission is to help the world's leading organizations unify, govern, and activate their data with speed, intelligence, and transparency. We're a fast-growing European-rooted Master Data Management (MDM) and AI-powered Data Operations company undergoing an ambitious transformation under new leadership and private-equity ownership.We are customer-obsessed, people-first, and united by a bold vision: to make trusted data the foundation of every intelligent enterprise.The RoleWe are looking for a Vice President of Customer Success (VP-CS) to join our executive team and lead all aspects of the customer experience — from onboarding to advocacy.As VP-CS, you will be the architect of a customer-obsessed organization that delivers measurable outcomes, world-class service, and trusted partnerships. You'll unify our Implementations, Customer Success, and Support teams into one seamless engine of retention, expansion, and value realization.You'll be a key partner to the CEO and executive team, helping shape how Black Tiger delivers, scales, and grows with its customers through a period of rapid innovation, AI-first transformation, and international expansion.Key ResponsibilitiesImplementation● Lead all customer implementations — ensuring projects are delivered on time, on scope, and on value with a >95% go-live success rate.● Standardize delivery methodology through playbooks, BOMs, and architecture templates.● Establish governance frameworks for project planning, risk tracking, and success criteria.● Reduce average implementation time by 50% while maintaining >90% customer satisfaction (CSAT).● Drive early value realization — measurable business impact within 90 days post go-live.Customer Success● Own the end-to-end customer lifecycle, from onboarding through renewal and expansion.● Develop and execute structured Health Check, Quarterly Business Review, and AI-Readiness programs across top accounts.● Guarantee Net Revenue Retention (NRR) >110% and renewals forecasted with >90% accuracy.● Partner with Sales to identify and execute expansion opportunities.● Define and track Success Plans and Value KPIs (data quality %, time-to-insight reduction, AI readiness).● Build customer advocacy through quarterly case studies, testimonials, and reference programs.● Collaborate with Product, Engineering, and Marketing to ensure customer insights directly shape the roadmap and market positioning.Customer Support● Build a world-class Support organization integrated with Salesforce Service Desk and a self-service knowledge base.● Reduce ticket response and resolution times by 40%, maintaining CSAT >4.0.● Establish tiered SLAs, escalation paths, and root-cause analysis for continuous improvement.● Ensure ticket backlog 4.0● Support Ticket Backlog

  • Vice President

    2 weeks ago

    Montreal, Quebec, Canada The Maples Group (Financial Services) Full time

    Position: Vice President – Fund AccountingLocation: Montreal, CanadaAbout UsThe Maples Group is a global leader in financial services, trusted by many of the world's largest hedge fund managers, private equity firms, and international corporations. Our side-by-side financial and legal teams consistently deliver award-winning services to a global client...

  • Vice President of Sales

    2 weeks ago

    Montreal, Quebec, Canada FoodHero Full time

    An English version followsFoodHero est une application qui met en relation les marchands et les consommateurs afin de vendre des surplus alimentaires qui seraient autrement jetés. Grâce à sa plateforme de type marketplace, FoodHero permet de réduire le gaspillage alimentaire tout en aidant les marchands et les consommateurs à économiser, au bénéfice...

  • Vice President – Fund Accounting

    2 weeks ago

    Montreal, Quebec, Canada Maples Group Full time

    Position: Vice President – Fund AccountingLocation: Montreal, CanadaAbout UsThe Maples Group is a global leader in financial services, trusted by many of the world's largest hedge fund managers, private equity firms, and international corporations. Our side-by-side financial and legal teams consistently deliver award-winning services to a global client...

  • Vice President Property Management

    2 weeks ago

    Montreal, Quebec, Canada Armco Full time

    Founded in 1982 by members of the Armoyan family, Armco Capital Inc. has grown from a small family business into a diversified and dynamic group of companies with locations in Canada and the US. Armco continues to grow both in business diversification, development, and its team of dedicated professionals.Vice President, Property ManagementAs the Vice...

  • Assistant Vice President, Third Party Residential Underwriting

    2 weeks ago

    Montreal, Quebec, Canada First National Financial LP Full time

    We are hiring an Assistant Vice President, Third Party Residential UnderwritingReporting To:Vice President, Third Party Residential UnderwritingFull-Time/Part- Time:Full TimePosting Date:January 5, 2026Closing Date:January 16, 2026Hours of Work:8:30 a.m. – 5:00 p.m.Grade:Office Location:      20.7Montreal, QCWhat we offer:Highly competitive...

  • Vice-President, Actuarial Pricing

    2 days ago

    Montreal, Quebec, Canada Groupe Optimum inc. Full time

    Emplacements:MontréalSociété:Optimum Général inc.Département:ActuariatVice-President, Actuarial PricingAbout Optimum General IncAs a stable and respected property and casualty insurance company in Canada, Optimum Général Inc. (OGI) is fully dedicated to independent brokers, offering specialized and innovative solutions to its partners and...

  • Assistant Vice President, Third Party Residential Underwriting

    2 weeks ago

    Montreal, Quebec, Canada First National Financial Full time

    We are hiring an Assistant Vice President, Third Party Residential UnderwritingReporting To: Vice President, Third Party Residential UnderwritingFull-Time/Part- Time: Full TimePosting Date: January 5, 2026Closing Date: January 16, 2026Hours of Work: 8:30 a.m. – 5:00 p.m.Grade: 20.7Office Location: Montreal, QCWhat we offer:Highly competitive compensation...

  • Assistant Vice President, Third Party Residential Underwriting

    2 weeks ago

    Montreal, Quebec, Canada First National Financial LP Full time

    We are hiringan Assistant Vice President, Third Party Residential UnderwritingReporting ToVice President, Third Party Residential UnderwritingFull-Time/Part- TimeFull TimePosting DateJanuary 5, 2026Closing DateJanuary 16, 2026Hours Of Work8:30 a.m. – 5:00 p.m.GradeOffice Location:20.7Montreal, QCWhat We OfferHighly competitive compensation package which...

  • Assistant Vice President

    2 weeks ago

    Montreal, Quebec, Canada The Maples Group (Financial Services) Full time

    Position: Assistant Vice President – AML/KYC ServicesLocation: MontrealAbout UsThe Maples Group is a global leader in financial services, trusted by many of the world's largest hedge fund managers, private equity firms, and international corporations. Our side-by-side financial and legal teams consistently deliver award-winning services to a global client...

  • Vice-President, Engineering and Technology

    2 days ago

    Montreal, Quebec, Canada Hypertec Group Full time

    Ready to take the next step in your career?Join a global company shaping the future with technology that drives lasting impact.Hypertec is seeking aVice-President, Engineering and Technologyto join ourEngineeringteam inMontréal, Québec. If you are motivated, collaborative, and aligned with our values, we would love to hear from you.We believe that how we...