Change Management Practitioner

Job Summary (external):

The Change Management Practitioner supports the strategy, planning and implementation of change initiatives within WCB, partnering with the business to achieve desired outcomes.

Job Duties:

Supports the ongoing sustainment of the Change Management function in collaboration with the Manager, Change Management.

Assists in development, communication and implementation of comprehensive engagement and change management strategies; assists impacted stakeholders with navigating the change cycle including awareness, understanding, action and adoption.

Collaborates with key business stakeholders and executives to establish the change management priorities of WCB and ensures that changes are aligned with business objectives.

Acts as a mentor in coaching sponsors, leaders, staff and teams in change management practices/concepts, and in promoting new ways of working to facilitate business outcomes.

Conducts impact analyses, assesses change readiness, identifies impacted key stakeholders, and recommends a mitigation plan to address resistance.

Facilitates change management learning sessions for WCB teams as required.

Creates deliverables and associated action plans based on WCB's Change Management methodology; tracks and mitigates risks and issues, reporting them to the Manager, Change Management in a timely manner.

Supports communication and training efforts related to change management activities and ensures that stakeholders are informed and engaged throughout the change process.

Conducts change impact assessments based on WCB's change methodology. Regularly engages with the stakeholder community to assess and report potential change fatigue.

Coordinates and ensures knowledge transfer for change advocates within the stakeholder community. Works closely with the Manager, Change Management to ensure an accurate assessment of the change advocates' skillset.

Assists in the establishment, implementation and improvement of change management standards and resources including but not limited to change management methodologies, terminology, templates and reporting.

Keeps current on trends in change management and business transformation. Maintains current knowledge through research of trends and best practices.

Pursues professional and personal development through continuing education and training, literature reviews, workshops, seminars, etc.

Performs other duties as assigned.

Qualifications:

University degree in Business Administration, Human Resources, Communications, Project Management or a related field

Minimum of five (5) years of experience in a change management role

Prosci certified

Knowledge of and ability to apply change management techniques and methodologies such as the Prosci ADKAR Model

Advanced proficiency in the use of personal computer and software (Word, Excel, PowerPoint, and MS Project) in a Windows environment

Ability to adapt to and lead in a changing environment

Ability to prepare and deliver presentations/training

Excellent problem solving and analytical ability

Superior written and verbal communication skills

Strong interpersonal skills including the ability to establish and maintain working relationships with all levels of internal and external stakeholders including the ability to collaborate and influence effectively

Ability to organize and prioritize workload under pressure, within tight deadlines

Ability to work independently and in a team environment

Certified Change Management Professional (CCMP) certification is considered an asset

Ability to communicate proficiently in both official languages (English & French) is an asset, but is not required

Additional Information (internal):

The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

You may be asked to demonstrate your ability through competency based interviewing and/or testing.

Screening decisions are based on information outlined in your resumé and cover letter. Your work performance must be satisfactory for your application to be considered. If applying for a term position or out of a term position, please note that article 10.09d of the Collective Agreement may apply.

Additional Information (external):

Ability to communicate proficiently in both official languages (English & French) is an asset.

A satisfactory criminal record check and verification of education will be required for the successful candidate.

The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, 2SLGBTQ+ persons and members of other equity-seeking groups. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.

The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The Workers Compensation Board promotes safety and health in Manitoba workplaces and aims to help prevent and reduce the occurrence of workplace injuries and disease. Working with its partners, the WCB promotes safe and healthy workplaces, facilitates recovery and return to work, provides compassionate and supportive compensation services for workers and employers, and ensures responsible financial stewardship.

WCBdoes encompasses what it means to work at the WCB. The WCB is proud to have employee benefits and programs that support financial and personal security, foster health and well-being, encourage involvement and support growth as an individual and member of the WCB community. The four categories of WCBdoes include: Security, Wellness, Engagement and Growth.

Job Summary (internal):

The Change Management Consultant supports the strategy, planning and implementation of change initiatives within WCB, partnering with the business to achieve desired outcomes.