Sr. Air Freight Operator

2 weeks ago

Richmond Hill, Ontario, Canada APEX Logistics Full time

The keys to success in this position are: Customer focus, teamwork, effective communication, thorough follow-up, relationship building, applying customs knowledge and being extremely well organized.

Key Responsibilities:

  • Monitor import and export shipments, follow-up, tracking and tracing, problem identification and timely resolution;
  • Interact with customers on phone; provide shipment status, customs regulations and procedures; handle customer complaints and concerns.
  • Build close, strong relationships with all our customers, overseas agents and service providers;
  • Complete processing of all documentation required including invoicing and import declaration if required;
  • Assist in reviewing network and routings in the Business District and suggest potential improvement on transit time and cost effectiveness
  • Assist in streamlining processes and identify improvement areas
  • Conduct research and analysis of routes using historical data, reports and reviews
  • Day to day operations to include dealing with customers/customs clearance/ airlines & other reports and administration duties.
  • Ensure all quality control procedures are updated and adhered to.
  • Perform other duties as assigned

Requirements:

  • 5+ years' experience in freight forwarding and logistics industry
  • Minimum relevant bachelor's degree or college diploma
  • Excellent interpersonal, problem solving and analytical skills
  • Detail-oriented, strong communication skills
  • Proficiency in the use of Microsoft Office Suite

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Application question(s):

  • how many years experience do you have in air/ocean freight operation?
  • Did you work in international freight forwarding company?

Work Location: In person

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