Hospitality & Operations Manager
2 weeks ago
Location:
500-25 Main St W, Hamilton, ON L8P 1H6 (In Office)
Compensation:
$70,000 - $85,000, Bonus & Benefits
Reports To:
VP of Operations
Position Type:
Full-Time, In-Office
About Us
Kasu is a boutique yet rapidly growing hospitality company managing luxury private resort homes across the U.S. We're building a high-performing, guest-centric hospitality and operations team — and we're looking for an experienced Hospitality Operator to lead our growth initiatives and shape the future of our guest experience.
This is a strategic leadership role where you will oversee and lead our client care team on new experiential initiatives, guest journey, property level operations, drive brand standardization across our properties, and innovate hospitality Short-Term Rental/Hotel industry best practices.
The Role
You will drive operational excellence and strategic growth across our short-term rental portfolio. You'll lead our client care team while spearheading standardization, OTA partnerships, and continuous product innovation.
This role combines handson operations leadership with strategic initiatives that directly impact
company growth and guest satisfaction.
Key Responsibilities
Client Care Team Management
- Manage and lead the client care team
- Maintain high performance standards
- Oversee completion of service tickets, maintenance tasks, and updates
Portfolio Growth & Standardization
- Standardize brand presence, consumables, and property selection offerings across all properties
- Implement operational systems for consistency and scalability
- Build and maintain standardized processes, checklists, and workflows for Client Care and Vendor Teams
Guest Success & Experience
- Maintain high client success metrics and experience standards
- Oversee daily hospitality operations including check-ins, check-outs, turnovers, and vendor communication
- Handle escalated guest concerns with professionalism and empathy
- Build a comprehensive guest review collection system across all properties
- Analyze guest feedback and identify operational improvement opportunities
Market Intelligence & Product Innovation
- Build strong understanding of market seasonality and guest types across properties
- Roll out new initiatives and drive innovation in client offerings
- Identify and implement property and amenity enhancements based on market trends
- Provide guest feedback regarding amenities, selections, and construction finishes to the construction team
Online Travel Agency (OTA) Partnerships
- Spearhead all marketing initiatives and partnerships with online travel agencies (Airbnb, VRBO, , etc.)
- Build and maintain strategic OTA relationships that maximize reach and bookings
- Coordinate with marketing team to deploy efforts across all channels and properties to increase visibility and occupancy metrics
What We're Looking For
- Proven success in hospitality, operational and guest-centric roles
- Strong strategic thinking with ability to identify and implement process improvements
- Excellent communication (written & verbal) and interpersonal skills
- Experience with OTA platforms (Airbnb, VRBO, ) and travel agencies (Good to have)
- Proficiency with property management systems (Good to have)
- Ability to balance hands-on operations with strategic leadership
-
Director of Hospitality Operations
4 days ago
Hamilton, Ontario, Canada Kasu Capital Full timeLocation: Main St W, Hamilton, ON L8P 1H6 (In Office)Compensation: $130,000+ base, bonus & benefitsPosition Type: Full-TimeAbout KasuKasu is a boutique, rapidly growing hospitality company building & managing private Micro-Resorts across the U.S. We create elevated stays in standout properties where design, comfort, and thoughtful details come...
-
Premium Runner, Hospitality
3 days ago
Hamilton, Ontario, Canada Oak View Group Full timeOak View GroupOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...
-
Premium Suite Attendant, Hospitality
14 hours ago
Hamilton, Ontario, Canada Oak View Group Full timeOak View GroupOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...
-
Premium Bartender, Hospitality
2 days ago
Hamilton, Ontario, Canada Oak View Group Full timeOak View GroupOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...
-
Hamilton, Ontario, Canada VetCare Canada Full timeGagemount Animal Hospital has been proudly serving the Hamilton Mountain area for over 50 years, combining quality veterinary medicine with outstanding patient and client care. We are happy to say we have also been voted best vet and best vet clinic in the Hamilton Spectators readers choice awards for the past 7 yrs in a row. Our team here at Gagemount...
-
Hamilton, Ontario, Canada Hamilton Health Sciences Full timeHamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.To be considered for this opportunity applicants must apply...
-
Hamilton, Ontario, Canada Hamilton Health Sciences Full timeAs a member of a multi-disciplinary healthcare team, the Registered Ultrasound Technologist (UT) co-ordinates and performs a variety of ultrasound examinations including pediatric and high risk obstetric, and triage examinations as necessary. The UT is responsible for the technical operation, coordination and quality of service for Ultrasound. Our UTs also...
-
Hamilton, Ontario, Canada Hamilton Health Sciences Full timeHamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.To be considered for this opportunity applicants must apply...
-
Hamilton, Ontario, Canada Hamilton Health Sciences Full time $60,000 - $120,000 per yearAs a member of a multi-disciplinary healthcare team, the Registered Ultrasound Technologist (UT) co-ordinates and performs a variety of ultrasound examinations including pediatric and high risk obstetric, and triage examinations as necessary. The UT is responsible for the technical operation, coordination and quality of service for Ultrasound. Our UTs also...
-
Hamilton, Ontario, Canada Hamilton Health Sciences Full timeAs a member of a multi-disciplinary healthcare team, the Registered Ultrasound Technologist (UT) co-ordinates and performs a variety of ultrasound examinations including pediatric and high risk obstetric, and triage examinations as necessary. The UT is responsible for the technical operation, coordination and quality of service for Ultrasound. Our UTs also...
