Technical Account Manager

2 weeks ago

Surrey BC VW V, Canada Crown Distributors Full time

Company Description

Ortech Industries Inc. is one of Canada's fastest-growing providers of high-quality construction solutions. Since 2004, we've built a reputation for delivering reliable lighting, electrical, and ventilation products that power modern homes and multi-family developments. Today, Ortech products are trusted in over 2 million homes across Canada and the USA, and demand for our solutions continues to surge.

As we expand our national footprint and grow our team, we remain committed to innovation, exceptional customer support, and technical excellence. Join us during this exciting phase of rapid growth and help shape the future of residential ventilation in North America.

Role: Account Manager (Project & Technical Support)

Location: Surrey, BC

This full-time role supports our HVAC Division's outside sales team and wholesale distributors by preparing quotes, providing technical troubleshooting, and assisting with specification and documentation updates. You'll be the go-to resource for customer service and technical support, ensuring smooth project execution and high client satisfaction.

Key Responsibilities

  • Prepare accurate quotes and submittals for ventilation products (fans, ERVs, heat pumps).
  • Provide technical support to distributors and contractors; troubleshoot installations and performance issues.
  • Review mechanical plans and drawings; confirm product selections and quantities.
  • Collaborate with engineering to update product documentation and specifications.
  • Support outside sales reps with pull-through activities, including occasional tradeshows and training sessions.
  • Maintain CRM records and track KPIs (quote turnaround, accuracy, resolution time).

Required Qualifications

  • Diploma or certificate in HVAC/R, Mechanical Technology, or equivalent experience.
  • 2–5 years in HVAC or ventilation (distribution, manufacturer, or contractor).
  • Ability to read mechanical drawings, perform basic airflow and performance calculations, and work hands-on with units.
  • Strong communication and organizational skills; proficiency in Excel and CRM systems.

Preferred

  • HVAC/R technician certification or advanced HVAC coursework.
  • Familiarity with AutoCAD/Revit for plan reading.
  • Experience supporting distributor trainings and troubleshooting in the field.

Job Types: Full-time, Permanent

Pay: $53,900.31-$65,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • On-site parking
  • Vision care

Work Location: In person

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