IT Support Associate

We're looking for a Junior IT Support Coordinator to own day-to-day IT support and office technology operations. This role is critical to ensuring employees have the tools, access, and support they need to work effectively and securely in a Mac-first environment.

This role offers hands-on ownership of Phoenix's core systems with exposure to IT operations, security, and compliance. You'll be the first point of contact for many IT needs; supporting onboarding and offboarding, managing devices and equipment, and helping maintain a secure, reliable office setup. This is a great opportunity for someone early in their IT career to grow their technical skills, take on increasing responsibility, and make a meaningful impact on the employee experience in a collaborative environment.

• Employee Onboarding & Offboarding: Prepare and configure laptops for new hires, grant system access and assist with first-time logins across tools like Google Workspace and Slack, and support offboarding by reclaiming equipment and ensuring access is properly revoked.

• End-User IT Support (Mac-First Environment): Provide day-to-day technical support to office staff by installing, configuring, and troubleshooting software on macOS devices.

• Hardware & Equipment Management: Manage requests for new or replacement hardware & peripherals and maintain an accurate inventory of IT equipment and office peripherals.

• Office Network & Infrastructure Support: Provide basic support for office network infrastructure such as troubleshooting connectivity issues, assisting with wired network requests (including patch panel to switch connections), and maintaining basic physical network organization and documentation.
• Device Management & Security: Manage library items, blueprints, and device policies as well as assist in enforcing security, vulnerability management, and compliance controls by administering Kandji and related device management tools.
• Identity, Access & MFA Enforcement: Assist with access and authentication troubleshooting by enforcing multi-factor authentication (MFA) across supported systems, performing regular reviews of MFA status, and following up with employees to ensure full MFA compliance.
• Internal Tools & Workflow Support: Work with stakeholders to understand business needs before enabling new tools, ensuring tools meet security and operational standards. This includes assisting with building and maintaining Slack workflows and automations, as well as vetting and installing third-party Slack apps and internal tools.

• Experience: 0–2 years of experience in IT support, help desk, or a related technical role.
• Mac-First Support: You're comfortable supporting macOS in a professional environment, including software installation and OS-level troubleshooting.
• Technical Foundations: You have a basic understanding of networking concepts such as Wi-Fi, switches, and cabling, and are familiar with identity and access management concepts like SSO and MFA.
• Organized and Reliable: You manage multiple support requests effectively, maintain strong attention to detail, and keep systems and inventory well organized.
• Strong Communicator: You communicate clearly and professionally, translating technical issues into understandable solutions with a service-oriented mindset.
• Ownership Mindset: You take responsibility for issues from start to resolution, escalating when needed while maintaining follow-up and accountability.
• Security-Minded: You understand the importance of access controls, device security, and compliance, and are comfortable following established security processes.
• Interest in Digital Health: You're passionate about improving the Canadian healthcare experience and have a personal connection to the space
• Nice to Haves: Experience with Kandji or other MDM tools, exposure to Google Workspace administration, experience supporting Slack workflows or internal automations, or an interest in IT security, compliance, or device management.

• Impact & autonomy. You'll work directly with passionate, experienced leaders who understand the ups-and-downs of the business and you'll have a real opportunity to shape the future at Phoenix
• Rewarding Mission. We're delivering the best healthcare experience to Canadians across the country
• Collaborative Culture. We are a growing elite team in Downtown Toronto. We love the tight feedback loop of working together in the office. If you've missed that in-person office experience, and love sharing strongly held opinions of the best lunch spot nearby, this is the role for you

Phoenix is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Phoenix will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Thank you for your interest in joining the Phoenix team While we are lucky to attract a high level of interest in each of our roles, only candidates selected for an interview will be contacted.