Chef d'Équipe- Vente au Détail

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand's legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we'd love to have you on our journey

Nature et envergure du poste :
Rapportant directement au(à la) gérant(e) du magasin, le(la) détenteur(trice) des clés appuie le

personnel de gestion du magasin en s'assurant une expérience de magasinage positive sur le plancher de vente ainsi que la rentabilité des ventes.

Responsabilités

principales :

• Créer et diriger une atmosphère sur le plancher de vente qui priorise la fidélisation de la clientèle
• Coacher les membres du personnel sur les pratiques pour offrir une expérience incroyable à notre clientèle et fournir la rétroaction positive
• Créer un modèle de communication ouverte sur le plancher de vente
• Rester à l'affût de nos derniers produits et services
• Promouvoir un environnement sûr, positif et enrichissant
• S'assurer que le magasin est attirant au niveau visuel en tout temps
• Aider le personnel de gestion dans le soutien et la mise en place des nouvelles initiatives de la compagnie

Aptitudes interpersonnelles démontrées

• Excellentes aptitudes à la présentation dans le marché de détail
• Capacité de motiver le personnel par le biais du coaching et du leadership
• Capacité de mener les membres du personnel vers leurs objectifs en ventes

Qualifications Et Expérience Requises

• 1+ ans d'expérience comme superviseur(e), préférablement dans le marché de détail de vêtements mode
• Excellentes aptitudes pour le service à la clientèle

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Nature & Scope:
Reporting to the Store Manager, the Keyholder is to support the leadership team with the operations of the store by ensuring consistent positive customer experiences is delivered on

the sales floor to profitably grow top-line sales.

Key Accountabilities And Responsibilities Include The Following

• Creates and leads atmosphere on the sales floor that builds customer realization, retention and loyalty.
• Coach associates on customer service fundamentals and provide positive feedback.
• Creates an open outward communication on the sales floor.
• Keeps current on our products and service updates.
• Promotes a positive, safe and rewarding environment.
• Ensures the store is visually appealing at all times.
• Assists the leadership team in supporting, leading, and implementing new company initiatives.

Demonstrated Interpersonal Skills:

• Excellent presentation skills in a retail environment
• Ability to motivate team through coaching & leadership.
• Ability to lead the sales teams to achieve sales quota.

Qualifications and Experience Required:

• 1+ years related supervisory experience preferably in retail apparel.
• Excellent customer service skills.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.
Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.