Dispatcher

1 day ago

Delta, British Columbia, Canada MasonLift Ltd Full time

MasonLift is the fastest growing material handling equipment dealer in BC, backed by the 3 largest brands in the Industry: Toyota, Kalmar and Ottawa. Together we offer new and used equipment sales, short and long-term rentals, emergency and preventative maintenance, and comprehensive parts support.

What we offer:

  • Competitive salary
  • 3 weeks' vacation
  • Employer paid benefits such as: medical insurance, dental, vision, disability coverage, life insurance and more
  • Paid sick days
  • RRSP match
  • Advancement opportunities
  • Extensive hands-on Training program

Position Summary

The Service Dispatcher is responsible for scheduling technicians' jobs with customers (internal and external), ensuring MasonLift's customer standards are being met.

Specific Accountabilities

  • Plan and coordinate service calls with and in conjunction with Parts Department, Service Writer, PSSR, available Field Service Technician and Customers for all necessary follow up repairs
  • Respond to customer communication for all service requirements
  • Update tracking sheet accurately and consistently
  • Create work orders at the time of taking a call with correct details needed, ie: Bill To, Ship To, Unit and details of issue(s)
  • Handle calls on a priority basis
  • Schedule technicians in designated areas/customers as much as possible
  • Update customers with ETA
  • Plan technician's workload in advance and in consultation with technician prior to committing to a customer ensuring they have parts on hand prior to dispatching
  • Schedule and maintain PM's
  • Create and attach required PO # immediately to the work order
  • Update Dispatch Module in Softbase throughout day and review any incomplete work
  • Follow up daily on all jobs that have outstanding parts
  • Responsible to maintain a low WIP in collaboration with the Service Manager.
  • Ensure customers protocols and expectations are passed onto technicians, ie: Orientations, PPE, Sign in and Sign Out procedures, etc.
  • Dispatch technicians at the end of every day for work next day
  • Advise Service Manager, ASR and/or Service Coordinator of customer issues and/or concerns.
  • Add equipment to Equipment Module as required

Qualifications

Education & Work Experience

Post-secondary diploma in Supply Chain or Logistics, and 2 years' experience as a Fleet Dispatcher

Competencies and Skills

  • Demonstrated ability to manage multiple projects concurrently.
  • Demonstrated ability to meet deadlines and work in a fast-paced environment
  • Excellent verbal and written communication skills
  • Excellent interpersonal and leadership skills with the ability to resolve issues with drivers, colleagues, etc.
  • Proficient in the use of MS Office - Word, Excel, and Outlook

MasonLift is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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