Central Reservations Agent

2 weeks ago


Charlottetown PE CA M Rodd Hotels & Resorts Full time

Rodd Hotels and Resorts has an immediate opening for a friendly service oriented person to work part-time in our Central Reservations Office located in Charlottetown.

Responsibilities:

  • Take reservations
  • Be pleasant, friendly and understanding to all callers and follow call standards
  • Be knowledgeable of all properties: packages offered, room descriptions, facilities, etc.
  • Be knowledgeable of all computer programs: package builder, golf reservations, EveryStay list, etc.
  • Be knowledgeable with the EveryStay programs and assist in making member cards, mail outs, etc.
  • Communication of all information pertaining to the hotels or golf courses
  • Communication between the other operators, front desk staff and golf courses
  • Prepare literature requests for mailing
  • Assist in mail outs and sort mail for posting
  • Participate in training and coaching sessions
  • Attend all site inspections
  • Follow all guidelines listed in the Employee Handbook and any that the supervisor has put in place
  • Work as a team player
  • Be a source of new ideas to improve the department

Skills, Abilities, and Qualifications:

  • Good Organizational skills
  • Excellent written and verbal communication skills
  • Ability to plan, prioritize and complete multiple projects in a timely manner
  • Proficiency in Microsoft Outlook, Microsoft Word and Microsoft Excel

Bilingual in French and English is required.

Job Type: Part-time

Pay: From $16.75 per hour

Benefits:

  • Casual dress
  • Discounted or free food
  • On-site parking

Experience:

  • Customer service: 1 year (preferred)

Language:

  • French and English (required)

Work Location: In person


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