Senior Fraud Operations Analyst

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What's in it for you as an employee of Questbank?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.
We're looking for our next Senior Fraud Operations Analyst. Could It Be You?
The Senior Fraud Operations Analyst oversees the daily operations and structural components of the Fraud Operations Department, as well outlines key fraud risks, gaps and provides recommendations to drive operational and program enhancements and efficiencies, while working closely with internal, external partners and clients when conducting fraud investigations.

Reporting to the Senior Manager, Fraud Operations, the Senior Fraud Operations Analyst is crucial in supporting the successful execution of Questbank's fraud mitigation strategy, ensuring the balance between loss reduction, regulatory compliance, and a positive customer experience. This role focuses on supporting the operational foundation of the Fraud team by mitigating fraud through actioning alerts and fraud cases. The Analyst's attention to detail and ability to facilitate operational readiness are essential to preserving the trust and confidence of all stakeholders in the Questbank's commitment to proactively securing the enterprise against fraud.

Need more details? Keep reading…
In this role, responsibilities include but are not limited to:

Analysis and Operational Support:

• Analyzing each case / alert and investigating, as required, through contacting the client to obtain details and reviewing client information while ensuring departmental SLAs, policies and procedures are met.
• Assisting in the ongoing monitoring and analysis of fraud data, identifying emerging patterns, trends, and specific fraud schemes impacting the bank's products.
• Ensuring the accuracy, completeness, and consistency of fraud case data within tracking systems to support thorough analysis and management reporting.

Backline Support Functions:

• Participating in the drafting, updating, and organization of critical operational documentation, including fraud procedures, playbooks, process maps, and internal control narratives, ensuring alignment with approved strategies.
• Assisting in the preparation of training and awareness materials for the Fraud team and business partners.
• Supporting training of new Fraud Operations Analysts.
• Gathering and organizing documentation and evidence required for internal audits, compliance reviews, and regulatory submissions related to fraud controls.

Stakeholder Coordination and Execution:

• Coordinating operational inquiries and information exchange with external partners, such as Interac, VISA, and MasterCard, as directed by the Senior Manager.
• Supporting the fraud management projects, executing assigned tasks related to the operational testing and implementation of new tools, systems, or process improvements, as needed.

So are YOU our next Senior Fraud Operations Analyst? You are if you…

• Hold a Bachelor's degree in Finance, Business Administration, Data Analytics, or a related field
• Have 3+ years of experience in fraud operations, financial crime investigation, or a highly analytical risk role within the financial services industry
• Have strong communication and interpersonal skills, with the ability to effectively liaise with stakeholders at all levels, both internal and external to the organization
• Are self-motivated, energetic, results-oriented and committed to adding value to the organization
• Have a solid understanding of Google Suite and their functionality
• Have strong analytical skills relating to a wide variety of banking and investment products and services, with the ability to interpret complex data and identify patterns and trends
• Have strong understanding of fraud schemes, techniques, and emerging trends across various financial products and services
• Have solid knowledge of the regulatory requirements related to fraud prevention and reporting, such as Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
• Are proficient in utilizing fraud detection tools, data analytics, and risk management technologies
• Have exceptional problem-solving and decision-making abilities, with a keen attention to detail
• Have strong time management and organizational skills with the ability to prioritize and manage multiple initiatives to meet deadlines while ensuring high quality of work
• Have excellent verbal and written communication skills
• Understand industry Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs)

Additional Kudos If You…

• Hold professional certifications related to fraud prevention and investigation, such as Certified Fraud Examiner (CFE)
• Have solid knowledge of fraud and privacy legislation in multiple provinces
• Are Bilingual (English and French)

Compensation Information:

• Base salary range: $70,000 - $85,000
• The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.