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Assistant Manager, Client Services

4 hours ago

Toronto, Ontario, Canada AdmitONE Full time

Assistant Manager, Client Services

AdmitONE

Toronto, ON

Who we are:

AdmitONE, is not just a ticketing company, it's an experience portal built by event & experience creators. This foundation; decades of industry knowledge and experience in promoting, venue management, ticketing, marketing, media relations and artist representation allows AdmitONE to deliver customers Positive, Shareable Experiences when discovering and purchasing tickets. In addition to the core functionality of selling tickets to events, the product roadmap includes everything from an integrated back-end dashboard to travel and DIY products while ensuring we service 110% of user and customer needs of today and tomorrow.

Who you are:

The
Assistant Manager, Client Services
will play a critical, multi-faceted role within AdmitONE's growing organization. This position is responsible for managing and supporting a developing Client Service and Success team—including setting goals, defining KPIs, and overseeing performance management to ensure operational excellence.

Working closely with the Senior Manager and the Head of Sales, this role will help design and implement a streamlined client handoff process, ensuring a smooth transition of ownership from Sales to Client Services. Establishing clear systems and structures for client allocation, growth management, and succession planning will be essential to supporting the company's continued expansion.

In addition to team leadership responsibilities, the Assistant Manager, Client Services will directly manage a select portfolio of high-value clients. By delivering exceptional service and demonstrating best practices, they will set the standard for how AdmitONE builds strong, long-term client relationships and drives sustained business growth.

The Fine Print:

Client Support & Relationship Management

  • Act as a point of contact for clients regarding their ticketing needs.
  • Maintain effective communication to build long-lasting relationships.
  • Liaise with clients for assistance with the AdmitONE platform.
  • Lead intake for new event, venue, and show requirements.
  • Provide timely responses to client requests and tight turnarounds.
  • Assist with event-day operations for key clients as needed.
  • Support the Sr Manager in all areas of client services.

Event & Ticketing Operations

  • Some programming of events, updating pricing, and supporting box office tasks.
  • Build and maintain show setups for new clients.
  • Create and update seat maps as required.
  • Conduct quality control on event details and programming.
  • Ensure ongoing maintenance for show/event setups.
  • Program and use POS' to process in person payments.
  • Coordinate with venues and promoters on onsite software, hardware and people requirements.
  • Troubleshoot hardware and software issues when they occur.

Service Quality & Experience

  • Support the AdmitONE brand vision and Positive Shareable Experiences.
  • Contribute to developing smooth, consistent service levels for clients and customers.
  • Offer creative and innovative approaches to problem-solving.

Reporting & Data Management

  • Assist with reporting standards related to ticket sales, products, and revenue.
  • Modify and maintain settlement packages, payout processes, and reporting templates.
  • Track, analyze, and report on software performance and client/customer needs.
  • Support reporting throughout the full lifecycle of an event.

Process, Tools & Systems

  • Help build tools and systems that support efficient and consistent internal and external processes.
  • Ensure effective use of functionality.
  • Collaborate with teams across the organization to support shared strategic goals.

Team Support & Coordination

  • Support hiring, training, and coaching of full-time and part-time staff.
  • Maintain schedules and assist with internal and external event coordination.
  • Perform other duties as assigned.

What We're Looking For:

  • 1–3 years of people management experience, preferably in ticketing, live events, or related industries.
  • Proven leadership skills with experience managing teams of full-time and part-time employees.
  • Expertise in event setup, and administrative processes.
  • Experience with complex reporting, analytics, and sales functions within ticketing or access control systems.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and accuracy in all work.
  • Demonstrated ability to build and maintain strong relationships with internal teams and external partners.
  • Strong problem-solving, critical thinking, and analytical abilities.
  • Effective project management, multitasking, and time management skills.
  • Ability to work a full-time schedule (Monday–Friday) with evenings, weekends and holidays as required
  • Commitment to delivering exceptional client experiences and exceeding expectations.
  • Innovative and creative approach to process improvement and problem-solving.
  • Experience supporting company-wide initiatives and contributing to organizational goals.
  • Background in live events, hospitality, or experience-driven industries highly advantageous.

What We Offer:

  • Competitive Salary.
  • Opportunities for career growth and professional development.
  • Participation in the
    MRG Travel Ambassador Program.
  • Flexible work environment—mix of office and on-site client locations.
  • A collaborative, dynamic, and energetic team culture.

Terms & Expectations

  • Due to the nature of the work, after hours correspondence may be required.

Why Join Us?

This is more than a client services role—it's an opportunity to take real ownership and help shape the growth of a platform at the forefront of the live events and hospitality industry. If you're a driven service person and are ready to step up, lead initiatives, and see your work directly influence growth, we'd love to hear from you.

Our Commitment

The MRG Group is committed to diversity, equity, and inclusion. We encourage applicants from all backgrounds to apply. If you require accommodation during the recruitment process, please contact us.

We thank all applicants for their interest. Only those selected for an interview will be contacted.