Manager, Service Delivery Partners

Manager, Service Delivery Partners

Status: Permanent Full-time

Location: Remote-based position within Canada (Eastern provinces)

Mandatory Requirement: This position supports a contract with the Government of Canada and requires Reliability Status Clearance for Protected B level data.

We are seeking a Manager, Service Delivery Partners to support Lifemark's Rehabilitation Services and Vocational Assistance Program (RSVP), delivered on behalf of Veterans Affairs Canada. Lifemark Health Group and WCG Services have joined to form Partners in Canadian Veterans Rehabilitation Services (PCVRS). This team makes a difference in the lives of Canada's Veterans and their families by providing medical, psychosocial, and vocational rehabilitation services.

In this role you will be responsible for building and managing relationships with external service delivery partners both provincially and nationally. To excel in this position, you have a passion for providing high quality healthcare and a great experience for those we are serving as well as our partners. You are highly organized with meticulous attention to detail, analytical in your thinking and possess exceptional problem solving skills. Superior verbal and written communication skills are required, framed with a strong knowledge of MS Word, Teams, Excel, PowerPoint and databases. Strong knowledge of industry relevant legislation and regulations is vital in providing direction and support. You rely on your healthcare background to offer guidance and solutions in your role.

Effective communication is key in fostering these relationships, and while proficiency in French is an asset, knowledge of multiple languages is also valued.

Responsibilities include:

• Developing, managing and nurturing key partner relationships and accounts, ensuring that front line teams are meeting/exceeding the expectations
• Establishing a trusted advisor role with referral sources and provide consistent, superior relationship management
• Monitoring partner satisfaction/feedback and referral trends
• Ensuring the highest level of service delivery from clinical intake to service delivery
• Providing quality assurance to ensure partners meet or exceed the expected quality levels
• Administration and organization of business development activities
• Maintenance and administration of the opportunity pipeline
• Assessment of new potential partnerships, markets, and competitors
• Assist in the preparation and distribution of materials, resources or training as required
• Collaborating with Lifemark's internal clinical and operational teams to support delivery of services
• Coordinating and participating in educational seminars
• Identifying new opportunities with both existing and new partners

Qualifications:

• 3-5+ years' experience working in rehabilitation/assessments
• A university degree in a relevant healthcare domain (i.e. Applied Health, Kinesiology, Health Sciences, Disability Management) is an asset
• High level of written and spoken proficiency in French is an asset; knowledge of multiple languages is a plus.
• Clinical/rehabilitation or insurance industry background
• Excellent relationship building, communication, problem solving and analytical skills, ability to resolve complex issues or problems surfaced by partners and/or the internal team
• Develop a thorough understanding of the variety of rehabilitation services offered

Additional attributes:

• Function at a high level of autonomy in setting objectives, expectations, and tracking performance
• Demonstrate methodical problem solving skills and techniques
• Demonstrate experience with presenting materials virtually to large audiences (20+) through verbal, written, or graphical communication techniques

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.

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