Senior Quality Assurance Automation Engineer

1 week ago

Toronto, Ontario, Canada BuzzClan Full time

Job Title:
Systems Testing / QA Specialist – Senior

Location:
Toronto, ON (Hybrid – 2 days onsite per week, flexibility possible)

Client:
Public Sector

Duration:
12+ Month Contract (Extension Possible)

Note:

We are seeking a highly skilled
Senior Systems Testing / QA Specialist
with 7+ years of experience to support the implementation of a
Genesys Cloud CX Contact Centre as a Service (CCaaS)
solution, including
Verint Workforce Management (Enterprise & Essentials)
and
Verint Quality Management
.

The ideal candidate will be hands-on with
manual and automated testing
, work closely with
vendors and internal stakeholders
, and play a key role in validating system functionality, integrations, and overall solution quality in a large-scale public sector environment.

Key Skills & Expertise:

  • 7+ years of experience in
    manual and automated software testing
  • Strong experience with
    functional, regression, integration, and UI testing
  • Hands-on experience with
    UAT coordination and defect resolution
  • Familiarity with
    contact centre technologies
    (Genesys Cloud CX, Verint WFM, Verint QM – strong asset)
  • Proficiency with
    test management and defect tracking tools
    (JIRA, Azure DevOps, TestRail or equivalent)
  • Solid understanding of
    QA methodologies, SDLC, and testing best practices
  • Experience investigating issues using
    application logs and test results
  • Excellent analytical, documentation, and communication skills
  • Ability to work independently and collaboratively in cross-functional teams

Experience / Requirements:

  • Bachelor's degree in
    Computer Science, Information Technology, or related field
  • 7+ years of experience designing, executing, and maintaining
    test strategies, test plans, and test cases
  • Proven experience supporting
    public sector or service-oriented environments
    (preferred)
  • Experience working with
    external vendors and infrastructure teams
  • Exposure to
    test automation tools or scripting
    is considered an asset
  • Strong organizational skills with a high attention to detail
  • Ability to manage priorities in a fast-paced project environment

Responsibilities:

  • Design, execute, and maintain
    manual and automated test cases
    based on business and technical requirements
  • Perform
    functional, regression, integration, and UI testing
    across Genesys Cloud CX and Verint platforms
  • Coordinate and support
    User Acceptance Testing (UAT)
    and manage issue resolution
  • Collaborate with developers, IOS business analysts, infrastructure teams, and vendor partners
  • Lead or coordinate testing activities with project QA resources
  • Develop and maintain
    QA documentation
    including test strategies, matrices, plans, scripts, scenarios, and reports
  • Investigate testing and production issues, analyze logs, and escalate risks as needed
  • Log, track, and manage defects using
    JIRA or Azure DevOps
    , ensuring timely resolution
  • Provide regular updates on
    test progress, defects, risks, and quality metrics
  • Identify opportunities for
    process improvement and quality enhancements

If you're interested in exploring this opportunity or learning more, please share your updated resume


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