Process Excellence Consultant

Company: CGIC

Department: Product Manufacturing

Employment Type: Temporary Full-Time (14 months)

Work Model: Hybrid

Language: English is required, French is an asset.

Additional Information: This/these role(s) is/are currently vacant.

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

As the Process Excellence Consultant, you will work with business partners to better understand opportunities for process improvement and business transformation by discovering, validating, documenting and communicating business process-related knowledge through modeling, simulating, measuring and analyzing current and future states. You will consult with underwriting and product disciplines to lead workshops and to document impacts of change as a result of new implementations and initiatives. You will lead business partners in the adoption of process improvement methodologies that focus on client centric, efficient and effective solutions to meet business objectives with a focus on continuous improvement.

• Facilitating business process improvement events involving end to end underwriting, guiding the development of new or revised workflows/processes, using established process improvement methodologies including Lean, soliciting participant input and providing recommendations to use in the creation and delivery of the new or revised workflows/processes based on the objectives of the initiative.
• Working with Underwriting, Product, Claims and Retails Sales and Service leaders, as needed, to develop and implement plans for solutions and recommendations, communicating impact analysis and/or change management that needs to take place.
• Prioritizing, identifying, and documenting requirements for future projects involving process change requests including leading and determining objectives of the initiative and workflows /processes to be included in the scope and maintaining the prioritization mechanism for workflow/processes to be reviewed.
• Defining and managing workflow/process deliverables, including working with or in collaboration with other analysts and subject matter experts on the project.
• Providing leadership and coaching to business partners and subject matter experts in the use of process improvement methodology.
• Working with the business to determine whether workflow/process refinements need to be reviewed to uncover new opportunities in order to foster the culture of continuous improvement. Actively measuring the effectiveness of new/revised workflow/processes through feedback.
• Identifying and investigating problems or improvements in systems, workflow/processes identified during facilitated sessions to determine appropriate action and escalate accordingly.

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

• Minimum three (3) years related work experience, including demonstrated experience in workflow/process design and development and knowledge of core business functions and associated systems.
• Minimum five (5) years related industry experience, including knowledge of end to end underwriting, processes, practices and Policy Center systems experience.
• College diploma or equivalent education and experience.
• Chartered Insurance Professional (CIP) or other related designation required.
• Knowledge of process improvement methodology (e.g. Service Blueprinting, Lean), applications, standards, trends and best practices and demonstrated successful involvement in process improvement initiatives. Knowledge and experience with change management techniques and approaches and familiarity with project management best practices.
• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.