Salesforce Product Owner

We're looking for an experienced Product Owner to join Asana's Revenue Technology (RevTech) PRM team. RevTech PRM is a key pillar within Asana's Enterprise Technology function that is focused on supporting the Go-To-Market strategy and execution through managing the tools, technology, and data initiatives to drive growth and scale for Channel partners. In this role, you will support Asana's external facing partners and internal Sales, Support, Channel and Retention business processes, systems, and tools.

The Enterprise Technology team supports insights with data and the technical systems that give our teams leverage to achieve their objectives. We work cross-functionally with Asana's business teams to understand their goals and ensure they receive the data and technical support they need to flourish.

This role is based in our Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you'll achieve:

• Own systems & tooling needs for the business teams RevTech supports such as Sales, Partners, Renewals, Partner Success, Professional Service and Partner Support with cloud-based tools such as Salesforce Sales Cloud, Revenue Cloud (CPQ), PRM (Partner portal), Salesforce Service Cloud, 
• Review current business requests - triage and prioritize. Troubleshoot and debug issues, identify possible solutions, write SOQL/SOSL queries and perform data loads. Implement permission and configuration changes in cloud systems. Provide guidance to foster a culture of continuous improvement and adaptability.
• Own and support Revenue tools as the technical product owner; continuously developing a roadmap and working with the Engineering team to deliver them.
• Move fast to address system impacts and ensure business continuity.
• Collaborate closely with business partners (Revenue, Channel Partners, Field Teams, RevOps, FinOps, Enterprise Technology, R&D) to address system issues and change requests promptly, ensuring scalable cloud solutions.
• Work closely with the data & integrations team to identify & set up monitoring capabilities for cloud tools to proactively identify data errors & inaccuracies, pipeline failures, and recommend automation where necessary.
• Build tight partnerships and alignment with pillar product managers to support execution of the prioritized roadmap by contributing to roadmap initiatives, system design & architecture decisions.

About you:

• 5+ years of experience working in an environment supporting enterprise business systems with cloud technology expertise.
• Ability to configure Salesforce and understand/read complex Salesforce logic Flows/Apex code. Salesforce Administrator experience and Certification is a Plus.
• Experience in the Salesforce platform, Salesforce Sales Cloud, Salesforce CPQ, Salesforce Service Cloud, Salesforce Experience Cloud or similar cloud-based tools for Partner/Customer Portal. Technology experience with IronClad (or similar CLM solutions) is a plus.
• Able to understand customer needs and translate them into product requirements. You have empathy for your customers, conduct user research, and have a deep understanding of the customer journey.
• Able to think strategically about your product and how it fits into the larger picture of your company's goals and objectives. This means understanding market trends, competitive landscape, and how your product can differentiate itself in the market.
• Deep understanding of Agile Methodology practices, including sprint planning, backlog grooming, and sprint reviews. You work collaboratively with cross-functional teams, including developers, designers, and stakeholders.
• Strong communication skills to effectively communicate the vision, goals, and requirements of your product to stakeholders, customers, and team members. You listen actively, ask good questions, and provide clear and concise feedback. You adapt your communication style to different audiences and situations.
• Collaborate with QA and business stakeholders to coordinate testing in both test and production environments. Prepare and communicate clear release notes, and support end-users through enablement and training efforts.
• Leverage data and key performance metrics to inform product decisions, prioritize backlogs, and assess impact; continuously analyze usage patterns and customer feedback to improve product performance.
• Establish clear success criteria and performance metrics for product initiatives; monitor outcomes to evaluate effectiveness and guide future enhancements.
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we'll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $101,000–115,000 CAD. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences 

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

#LI-Hybrid #LI-SA