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IT Process Manager, ITOM,
2 hours ago
When you join ASX, you're joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.
In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.
Want to know why we are a great place to work, click on the link to learn more.
We are more than a securities exchangeThe ASX team brings together talented people from a diverse range of disciplines.
We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.
We're proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we're committed to a fair and inclusive workplace where everyone can thrive.
Your Team:
Within the Technology, Infrastructure division, IT Service Management and Operations own, govern and oversee core ITSM/O process and controls across ASX. The team are committed to delivering a number of strategic initiatives over the course of the year as well as continue to support BAU responsibilities. You will be part of BAU team and responsible for ensuring ITSM/O processes
are continuing to operate aligned to policies and standards.
Your responsibilities:
Manage the Capacity and Availability Management process. You will ensure the process is being carried out and will oversee the day-to-day operation of the process including oversight of the capturing the related NFR's, through to the operational tracking and management.
Work with Service Owners to produce annual capacity and availability plans for ASX critical business services.
Provide consultative support and coaching to service owners embedded within ASX's Lines of Business (LOB's) and delivery
teams to uplift and drive successful adoption of IT processes, procedures and methodologies for Capacity and Availability.
Act as a lead knowledge custodian for information sharing on Capacity and Availability Management processes for delivery and operational teams, senior stakeholders, and business areas.
Prepare Capacity and Availability analytics on a monthly basis as part of regulatory reporting. This must be accurate, timely and requires excellent Excel and ServiceNow skills.
Contribute to organisational level ITSM maturity uplift including communities of practice, knowledge management, and training curriculums
Contribute to the definition of measures intended to drive operational excellence
Contribute to a culture of collaboration, accountability and service excellence across the organisation
Must have experience:
Experience in developing and maintaining capacity plans to enable ASX to continue to provide services of the quality defined in SLAs and that covers a sufficient timeframe to meet future service level requirements.
Strong communications and collaboration skills, and the ability to view and explain capacity and availability from a stakeholder and customer perspective.
Experience in report creation for senior stakeholders.
Strong understanding of financial markets and related products.
Strong understanding of IT Service Management (ITSM) and IT Operations Management (ITOM). ITIL or COBIT certifications.
Experience with using the ServiceNow platform.
Exposure to non-functional testing planning and results assessment, particularly performance and load testing.
Strong understanding of IT related risk, including 3 lines of defence.
Nice to have:
Results orientated – understands what levers to pull to drive outcomes in a highly regulated and changing environment.
Experience with support of mission critical, high transaction volume environments.
Understanding of governance and management of Enterprise IT.
Technical background: Operations / Infrastructure / Application Support or Application Development.
Demonstrated capability of critical review to ensure set standards are meet and continuous improvement opportunities are identified and service acceptance requirements are met.
We make hiring decisions based on your skills, capabilities and experience, and how you'll help us to live our values. We encourage you to apply even if you don't meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know.
At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.
We will arrange for successful candidates to have background checks, including reference and police checks completed as part of the on-boarding process.
