Business Process Operations Administrator

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Business Process Operations Administrator supports daily operational activities by ensuring accuracy, efficiency, and adherence to established processes. This role is essential in maintaining operational integrity, meeting critical deadlines, and effectively supporting client and issuer requirements.

Key Job Functions/Responsibilities

• Prepare source data for entry by opening, extracting, and sorting mail
• Verify and log receipt of data, obtain missing data, and establish priorities
• Completion of various duties on company systems including programs on Microsoft Access, Excel, and internal systems
• Extrapolate and input large quantities of data, alpha, and numeric (in combination) from source materials, in a timely manner in a unique computer system for output data and resolve processing issues
• Create, analyze, and deliver a variety of client reports accurately and in a timely manner
• Respond to internal and external client email queries
• Evaluate the validity of the documents to be entered, recognize, and report any deficiencies to Client Managers
• Verify source documents received and compare with internal system data
• Liaise with various departments, as required
• Collaborate with team members to ensure daily goals are completed
• Protect organization's value by keeping information confidential
• Other responsibilities as assigned
• Overtime is required during the Proxy season due to processing volumes.

Basic Skill Level Requirements

Education:

• High School Diploma or equivalent
• College Diploma in Business Administration is an asset

Experience:

• 1-2 years of hands-on experience in Data Entry and/or Quality Assurance is essential.
• Exposure to brokerage, proxy, or financial business operations is preferred.
• Knowledge of proxy rules, regulations, and processing is an asset.
• French is not required but is an asset.

Skills:

• Strong written and verbal communication skills
• Intermediate proficiency in Word and Excel
• Ability to work in a cross-functional environment
• Ability to communicate effectively with fellow associates, other departments, management, and outside vendors, as required

Tools:

• Windows environment.
• All necessary advanced technological tools are provided.

Recruitment Process

Throughout your application process, you may be asked to contact us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have.

Compensation

• Salary Range: $39,000 - $44,000 CAD. Compensation may vary depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
• Bonus Eligible Position
• Benefits: Medical, dental, life and vision insurance. RRSP program with company match, paid parental leave, competitive vacation days and more. Medical insurance starts immediately upon hire.

AI Disclosure

No AI or automated tools are used in the screening or assessment of applicants for this role.

Vacancy Disclosure

This posting is for an existing and currently open position within Broadridge.

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Employment verification
• Education verification
• Credit inquiry
• Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodation during the recruitment process, please notify our recruitment team.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.