Practice Manager

2 weeks ago

Toronto, Ontario, Canada Smile City Dental Full time $60,000 - $90,000 per year

Are you a natural leader who thrives in a fast-paced, people-focused environment? Do you love creating structure, supporting teams, and ensuring patients have an exceptional experience from the moment they walk in? If so, Smile City Dental may be the perfect next step in your career.

Our clinic is known for its friendly team, supportive culture, and dedication to patient comfort and satisfaction. At Smile City Dental, we take pride in creating a positive work environment where dental professionals can grow, collaborate, and make a meaningful impact every day.

What We Offer

  • Competitive compensation

  • Comprehensive benefits package (health, dental, and RRSP contribution)

  • Continuing education and professional development support

  • A supportive, collaborative team environment

  • Clear opportunities for career growth and advancement

Your Impact in This Role

You'll be the operational heart of the practice—leading the team, optimizing workflows, and ensuring every patient experience reflects our values. This role is ideal for someone who loves building strong teams, maintaining smooth clinic operations, and working closely with both administrative and clinical professionals.

Key Responsibilities

  • Daily Operations: Oversee scheduling, patient flow, and inventory management to keep the clinic running smoothly

  • Team Leadership: Manage, mentor, and support front desk staff to deliver exceptional customer service

  • Process Improvement: Develop and refine office policies to enhance efficiency and productivity

  • Collaboration: Partner with clinical staff to optimize schedules, treatment planning, and overall workflow

  • Compliance: Ensure adherence to all regulatory protocols, infection control standards, and confidentiality requirements

  • Patient Relations: Address inquiries, concerns, and billing questions with professionalism and empathy

  • Marketing Support: Assist with patient retention and attraction initiatives

What You Bring

  • Previous experience in management or a related leadership role

  • Strong leadership and communication abilities

  • Exceptional organizational and multitasking skills

  • Proficiency in dental software and office management systems (asset)

  • A proactive, solutions-driven mindset

  • A passion for creating a positive, high-performing team environment

We are an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace that welcomes applicants from all backgrounds.

If you're ready to make a meaningful impact and lead a team that feels like family, we'd love to hear from you.

#HP01

We are an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application. 

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