Shop Manager

6 hours ago

Duncan British Columbia VL W Canada Craftsman Collision Full time

Are you a results-driven leader with a passion for people, performance, and customer satisfaction? Craftsman Collision is looking for an experienced Shop Manager to lead one of our high-performing collision repair facilities.

Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we're also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 600 ambitious people who share our commitment to excellence.

As a Shop Manager, you'll play a key role in driving operational excellence, building strong teams, and delivering the exceptional customer experience that Craftsman Collision is known for.

What You'll Do

  • Lead daily shop operations to ensure efficiency, quality, and profitability.

  • Provide coaching, direction, and support to a diverse team of technicians, estimators, and coordinators.

  • Champion a culture of safety, continuous improvement, and customer care.

  • Manage shop financials, KPIs, payroll, and vendor relationships.

  • Promote Craftsman Collision in the community and support business development initiatives.

  • Ensure compliance with all regulatory standards, company policies, and procedures.

What We're Looking For
  • Minimum of 5 years of progressive industry or related experience, including experience in sales, customer service, management or leadership
  • Post-secondary degree or diploma in a related field preferred; a combination of education and relevant experience will also be considered
  • Strong understanding of operations, budgeting, and expense management
  • I-CAR Platinum certification an asset
  • Proficiency in Mitchell Estimating, Audatex (Qapter), ALLDATA is preferred
  • Knowledge and proficiency in ADAS systems, vehicle calibrations, and emerging vehicle technologies is preferred
  • Strong verbal, written and listening skills, combined with the ability to interact and gain the support of senior leadership and other decision-makers
  • Demonstrated aptitude to prioritize tasks based on comparative importance and urgency
  • A well-defined sense of diplomacy, including negotiation and conflict resolution skills
  • Proven experience effectively leading a team in a fast-paced environment
  • Demonstrated time management, problem solving, critical thinking and sound judgement skills
  • Strong interpersonal skills with customer service-oriented attitude
  • Proficient in Outlook and video conferencing platforms with the ability and willingness to learn new applications
  • Demonstrated desire and aptitude for learning and development
  • Must have a valid class 5 driver's license with a clean driver's abstract over the last 3 years
  • Must be legally entitled to work in Canada with no restriction
  • Ability to travel occasionally within Canada and to the US for company functions
Why Work With Us?
  • Earn up to $150,000 per year (base salary + monthly/annual bonuses)
  • Up to $10,000 signing bonus or relocation assistance amount (within Canada)
  • Comprehensive benefits package
  • Company provided vehicle and $250 gas allowance per month
  • Modern facilities with state of the art equipment and tools
  • Opportunities for professional growth and I-CAR training
  • Be part of a proudly Canadian company that values teamwork, innovation, and doing things the right way

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