Regional Operations Specialist in Canada

Regional Operations Specialist in Canada

Do you excel at solving problems, keeping projects on track, and supporting teams so they can perform at their best? Then it's time to join Western Union as a Regional Operations Specialist

Western Union powers your pursuit. 

As an Operations Specialist, you'll serve as the primary point of contact of the sales team while coordinating small-scale projects. This role focuses on issue analysis and resolution, collaboration across teams, and maintaining accurate project data.

Role Responsibilities

• Serve as the main point of contact of the sales team, promptly addressing inquiries and escalations to support sales and agent productivity. 
• Support the sales team with concerns related to agent onboarding process and contract submission.
• Have a deep knowledge of agent settlement and collections process. 
• Coordinate small-scale projects from inception to completion, including status reporting, issue resolution, and stakeholder management. 
• Identify opportunities for process improvement, analyze current workflows, and implement enhancements to increase operational efficiency and reduce redundancies. 
• Maintain accurate and up-to-date operations project data ensuring data integrity and reporting accuracy. 
• Conduct problem-solving and root cause analysis for operational challenges and able to present recommendations/solutions. 
• Collaborate with cross-functional teams, to align goals and agreed policy and process improvements. 
• Perform other tasks as required. 

Role Requirements

• 2+ years of experience in operations, customer service, or project coordination roles.
• Strong analytical skills with experience in root cause analysis and process optimization.
• Intermediate Excel skills. 
• Excellent communication and interpersonal skills for effective collaboration and interactions with cross functional teams. 
• Ability to handle multiple priorities in a deadline-driven environment.
• Problem-solving mindset with a focus on proactive solutions.
• Bilingual in English and French highly preferred. Fluency in English is required. 
• Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent experience).
• Occasional limited travel possible.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at

Salary

The base salary range is $65,000 – 80,000 CAD per year.  Total on target compensation includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.
 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Canada specific benefits include:

• Healthcare, Dental, and Visioncare 
• Teladoc medical Exerts 
• Lumino Health Virtual Care 
• Employee Term Life and AD&D Insurance 
• Basic Critical Illness Insurance 
• Short & Long Term Disability 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.