Customer Pick-Up Attendant

2 weeks ago

Mississauga ON LT N, Canada The Authentic T-Shirt CompanySanMar Canada Full time

Why You'll Love Being Part of Our Team

At The Authentic T-Shirt Company/SanMar Canada, we're more than just a leading distributor of high-quality apparel; we're a company that people love to be a part of. As Canada's leading wholesale distributor in the imprintable apparel industry, we've built a reputation for excellence, and it all starts with our people. When you join us, you're not just clocking in. You're becoming part of a vibrant, supportive team that celebrates creativity, encourages growth and values every voice at the table. We're currently looking for a Customer Pick Up Attendant tojoin our incredible team in Mississauga, ON. Come see what makes SanMar Canada different, and discover what's possible when you're part of something authentic.

JOB SUMMARY

Reporting directly to the Account Executive Manager, the role of Customer Pick-Up Attendant is to organize all customer pick-up orders and keep the showroom and pick-up area running efficiently. Interacting directly with the customer or their agent, the Customer Pick-Up Attendant has exceptional customer service skills and is well organized and professional.

Required Qualifications & Experience

  • Previous Customer Service experience or previous picking, packing, and invoicing experience required; preference given to those who have gained the above experience within SanMar Canada
  • Ability to explain processes and implement changes and improvements
  • Working knowledge of computerized inventory systems (PICK system knowledge preferred)
  • Demonstrated ability to meet and/or exceed work quality and work quantity standards

Working Conditions

  • 40 hours per week; occasional overtime required
  • Can work well under pressure and meet deadlines
  • Able to lift up to 50lbs
  • Bending, lifting, pulling, stretching may be required throughout the day

Responsibilities

  • Actively support goals for objectives established for processing customer pick-up orders
  • Ensure that accuracy levels are maintained
  • Accurately process customer payments (cash / credit / debit / cheque) if required. Close debit/credit machines and balance cash / prepare deposit daily
  • Assist with Account Executive, Credit Department and customer inquiries
  • Assist with overflow reception calls as needed
  • Accept and track returns that are dropped off
  • Distribute incoming mail to appropriate departments, including opening, and dispersing customer cheques to the designated individual
  • Electronic filing of printed orders and pick sheets daily
  • Report any discrepancies which may impede overall accuracies
  • Perform weekly check on late or outstanding orders
  • Report any problems with equipment without delay
  • Ensure good housekeeping standards in all areas of direct responsibility
  • Adhere to current and future company policies and standards to ensure a safe and agreeable working environment
  • Assist in other areas of the Account Executive department and additional duties as required by management

Working Relationships & Communications

  • Notify management re: supply needs, equipment problems, and workload variances
  • Notify appropriate departments of any delays or deferments on orders
  • Be prepared to respond to, and interact on a face-to-face basis, with outside customers as required

Monday - Friday - 8:30 AM-5:00 PM

40 hours per week

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