Investment Operations Manager

We are seeking a talented individual to join our Global Investments team at Mercer. This role will be based in Toronto. This is a hybrid role that has a requirement of working at least three days a week in the office.

As part of Mercer Global Investments Canada Limited, we combine Mercer's global resources and expertise to offer premium advice backed by far-ranging investment and research capabilities delivered by a network of seasoned investment professionals. The investment operations pooled funds business continues to see steady growth and currently oversees the management of over $15bn of client assets in Canada.

Reporting to the Head of Fund Services, the
Investment Operations Manager
will be responsible for the management of the delivery of support and services to the internal and external pooled fund clients. The role includes the management of all daily tasks for all funds including transaction processing and reconciliation, portfolio accounting, NAV validation and reporting. This role manages the delivery and oversight of pooled fund services (fund accounting, custody, taxation, client reporting, etc.) The successful candidate is expected to develop strong vendor and external service provider relationships.

Investment Operations Manager
We will count on you to:

Fund Oversight / Product Support:

• Assist in the support of new fund product initiatives such as new fund and series launches; and fund reorganizations including mergers and wind ups
• Assist in the implementation and perform routine review of oversight procedures to ensure the net asset values of the pooled funds are accurate
• Assist in the implementation of fund-related policies/charters through working closely with service providers
• Assist in review of offering memorandum updates with a focus on tax and expense related disclosure
• Review quarterly board reporting material including service providers' reports
• Oversee pricing processes that support portfolio valuations

Tax / Fund Reporting:

• Oversee the completion of all distribution calculations for pooled funds and final trust returns prepared by service providers, in accordance with regulatory requirements
• Manage HST process including but not limited to review of annual blended rate calculation; review of HST calculations and final HST returns prepared by service providers
• Manage withholding tax reclaims process for the pooled funds with service providers
• Work collaboratively with service providers during the production of the fund financial statements
• Manage the annual fund audits with external auditors
• Assist in regulatory surveys including the annual investment fund survey and risk assessment questionnaire

Expenses:

• Review quarterly expense related reports including operating expense accruals and management fee rebates prepared by service providers
• Oversee the expense payment process as well as revenue billing and collection
• Prepare management reporting and analysis as required

Pooled Fund Client Services:

• Oversee the acceptance of initial client subscriptions including the review of subscription documents and client tax forms
• Oversee the receipt of subscriptions, payment of redemptions, posting and reconciliation of unitholder flows and all other cash transactions (regulatory fee/transaction fee calculations, as applicable)
• Oversee the preparation and delivery of investor statements completed by service providers
• Oversee the external audit confirmation process for all clients

What you need to have:

• University/College Degree/Diploma in a relatable discipline
• CPA, CA Designation, Big 4 Firm Experience considered an asset
• 6+ years of financial services/investment industry experience
• Highly organized with a high attention to detail, with an ability to balance multiple projects in a challenging environment
• Strong communicator able to deal adeptly with internal and external stakeholders, financial institutions, auditors and tax authorities
• Experience with tax filings and accounting policies and procedures is essential

What makes you stand out?

• You have excellent verbal and written communication skills
• You have proven relationship management experience
• You are detail oriented and highly organized
• You have the ability to work in a fast-paced and dynamic environment
• You have experience using MS Office applications
• You are analytical and able to investigate and solve problems independently
• You strive to improve processes and find more efficient ways to serve clients

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual's particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

R_324875