IT Support Engineer

7 days ago

Calgary, Alberta, Canada TECEZE Full time

Hi,

Greetings from
Teceze

We are currently looking for a highly skilled
IT Support Engineer
to join our team in support of our esteemed client. Shortlisted candidates will need to undergo a
technical interview
, so hands-on experience with the required technologies is essential.

Job Title: IT
Support Engineer

Location: Calgary / Brantford-1 - CANADA

Onsite Work

Full Time

Job Responsibilities:

IT Support Engineer – Job Description

Position Overview

The IT Support Engineer is responsible for providing technical assistance, troubleshooting, and support for computer systems, hardware, software, and network infrastructure. This role ensures smooth IT operations by resolving technical issues, managing IT assets, supporting end-users, and assisting with the implementation of IT projects.

Key Responsibilities

Technical Support

  • Provide Level 1/Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
  • Diagnose and resolve hardware, software, and network issues.
  • Support user access issues (password resets, account lockouts, permissions).
  • Install, configure, and update operating systems and applications.

Network & Infrastructure Support

  • Assist in troubleshooting LAN/WAN issues, Wi-Fi connectivity, and VPN access.
  • Support network devices such as switches, routers, access points, and firewalls.
  • Monitor and escalate alerts related to server or network health.

Hardware Installation & Maintenance

  • Install, replace, and maintain IT hardware (PCs, printers, access points, monitors).
  • Perform cable management, patch panel work, and hardware diagnostics.
  • Conduct periodic preventive maintenance.

System Administration

  • Manage user accounts and access rights in Active Directory, O365, and other systems.
  • Assist in server updates, backups, and patch management under guidance.
  • Maintain IT documentation and knowledge base articles.

Customer & Vendor Coordination

  • Collaborate with internal teams to resolve issues or fulfill IT service requests.
  • Coordinate with vendors for hardware repairs, replacements, or escalations.
  • Provide timely updates and maintain strong customer communication.

Project Support

  • Assist with IT infrastructure upgrades and migrations.
  • Deploy new equipment and support office moves or expansions.
  • Document project progress and follow implementation plans.

Required Qualifications & Skills

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
  • 1–3 years of IT support or service desk experience.
  • Strong knowledge of Windows/Mac OS, MS Office, O365, and basic networking concepts.
  • Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.).
  • Understanding of networks (TCP/IP, DNS, DHCP) and common protocols.
  • Troubleshooting skills for hardware and software issues.
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple tasks.

Preferred Qualifications

  • Relevant certifications: CompTIA A+, Network+, Microsoft MCP, CCNA (optional).
  • Experience with remote support tools and endpoint management systems (Intune, SCCM).
  • Knowledge of cloud platforms (Azure, AWS) is a plus.

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