Crisis Response Worker

1 day ago

Vancouver, British Columbia, Canada Vancouver Police Department Full time
Vancouver Police Department
Crisis Response Worker - Auxiliary/Casual

COMPETITION: #

UNIT:

Victim Services Unit

STATUS:

Auxiliary / Casual – On Call

HOURS OF WORK:

Evenings / Weekends / Stat Holidays

SALARY:

Pay Grade 19 - $34.30 per hour

COMPETITION END DATE:

Thursday, February 5, 2026

Responsible for providing direct support services to crime and trauma victims and witnesses.

ESSENTIAL DUTIES

  • Attends the scene of police crisis call-outs such as crimes, serious accidents, and sudden death; provides emotional support to distressed victims, witnesses, and family members; assists police with next-of-kin notifications in cases of sudden deaths; provides information regarding agencies available to victims; as appropriate, accompanies victims to hospital, contacts family members, arranges for or provides emergency transportation; liaise with other agencies on scene to provide practical support and assistance as needed
  • Makes referrals to appropriate agencies for services such as counselling, financial assistance, and legal advice
  • Documents all services provided to clients and performs related administrative duties
  • Attends staff meetings and any mandatory training
  • Contacts supervisor for consultations for major police incidents
  • Other related duties and responsibilities as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

  • Considerable knowledge of the rules and regulations governing program activities
  • Considerable knowledge of the practices and techniques of crisis intervention and follow- up support as related to the work performed
  • Sound knowledge of available community resources
  • Working knowledge of court and police procedures as they relate to the work performed
  • Ability to effectively communicate with victims and witnesses of crime and trauma, and to provide emotional support, information and referrals, under stressful circumstances
  • Ability to prepare records related to the work
  • Ability to establish and maintain effective working relationships with a variety of internal and external contacts

EXPERIENCE

Required:

  • Minimum two years' direct crisis intervention experience, such as victim services support, mental health intervention, crisis centre work, etc. or an equivalent combination of training and experience

Preferred:

  • Direct experience in Victim Services as a paid Victim Services worker

EDUCATION

Required:

  • High school diploma, supplemented by additional courses in the field of social science, plus considerable related experience

Preferred:

  • Degree in the field of Social Sciences such as Psychology or Social Work
  • Victim services training

OTHER REQURIEMENT(S):

  • Valid Class 5 BC driver's licence, with a satisfactory driver's abstract
  • Ability to arrive at 2120 Cambie Street within 30 minutes of being requested
  • Ability to cover various shifts, as the Unit operates 24/7
  • Pass and maintain an enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years
  • Ability to work in an environment with a trauma dog present
  • Access to a cell phone for deployment purposes

SELECTION PROCESS

Shortlisted applicants will be required to pass a written exam prior to moving on to the interview stage.

NOTE: This position falls under the jurisdiction of Teamsters Local 31.

Applicants should submit a resume via email to by 4:30 p.m. on the closing date. The competition number must be indicated in the subject line in the email.

THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER

Education : Other trades certificate or diploma

Experience : 2 years to less than 3 years

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