Patient Engagement

7 days ago

Kitchener ON NH R, Canada LASIK MD Full time

See if you are our next:

PATIENT ENGAGEMENT & RETENTION SPECIALIST (CLINICAL COUNSELOR) | Waterloo

Working in a LASIK MD clinic (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

Join our team, where our Great Place to Work certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

A look at your benefits

  • You are eligible to receive a bonus.
  • You have a permanent full-time position (approx. 35-40hrs p/week).
  • You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days & 1 wellness day.
  • You benefit from group insurance, telemedicine & RRSP match.
  • You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada's Best Managed Companies.

Your tasks at a glance

  • You present treatment options to prospective patients.
  • You provide accurate information to patients regarding surgery, pricing, and scheduling.
  • You manage and address patient questions accurately, concisely, and in a timely manner.
  • You enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.
  • You are proficient in using computer tools such as Outlook, Word, Excel, and EMR systems for tasks such as results tracking, reporting, follow-ups, and managing patient-related activities.
  • You will have the opportunity to receive additional training to broaden your role and expertise within the clinic, such as exposure to receptionist duties.

A clear view of your assets

  • You have a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
  • Your experience as an account manager or sales representative is considered an asset.
  • You have the desire to succeed while helping customers achieve their goals.
  • You are organized, results-oriented, self-disciplined, and have excellent prioritization, time management, and problem-solving skills.
  • You have excellent communication skills.
  • Schedule: You have flexible availability to work Monday - Friday, shifts ranging between the hours of 9:00 AM - 7:00 PM.

From our point of view

If you think you are the right candidate for this position and are ready to join a passionate and dedicated team, apply now.

VG2

  • Patient Engagement

    7 days ago

    Kitchener, Ontario, Canada LASIK MD Full time

     See if you are our next:      PATIENT ENGAGEMENT & RETENTION SPECIALIST (CLINICAL COUNSELOR) | Waterloo Working in a LASIK MD clinic (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you...

  • Patient Engagement and Experience Consultant

    1 day ago

    Kitchener, Canada Grand River Hospital Full time

    At Grand River Hospital we are building a world class health care system supporting healthier lives for the communities we serve. We value people above all else and the experiences of our patients and their families, our team members, and our partners are at the very top of our agenda. Through our values of CARE; TRUST AND BE TRUSTWORTHY; COURAGE TO START,...

  • Patient Engagement

    4 weeks ago

    Kitchener, Canada LASIK MD Full time

    Join to apply for the Patient Engagement & Retention Specialist role at LASIK MD Description Working in a LASIK MD clinic (an affiliated entity of Vision Group) involves helping improve people’s eyesight. It is the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the...

  • Patient Engagement and Retention Specialist

    3 days ago

    Kitchener, Canada LASIK MD Full time

    See if you are our next: **PATIENT ENGAGEMENT & RETENTION SPECIALIST /**CLINICAL COUNSELOR**| Waterloo** Working for LASIK MD (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed...

  • Patient Engagement

    4 weeks ago

    Kitchener, Canada Vision Group Full time

    PATIENT ENGAGEMENT & RETENTION SPECIALIST (CLINICAL COUNSELOR) | WaterlooWorking in a LASIK MD clinic (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All...

  • Patient Engagement

    4 weeks ago

    Kitchener, Canada Vision Group Full time

    A leading healthcare provider in Kitchener is seeking a Patient Engagement & Retention Specialist (Clinical Counselor) to enhance patient satisfaction and provide treatment options. Candidates should possess strong customer service skills and be organized, with excellent communication and time management abilities. The role requires flexibility from Monday...

  • Patient Engagement

    2 weeks ago

    Kitchener, Canada Vision Group Full time

    A leading healthcare provider in Kitchener is seeking a Patient Engagement & Retention Specialist (Clinical Counselor) to enhance patient satisfaction and provide treatment options. Candidates should possess strong customer service skills and be organized, with excellent communication and time management abilities. The role requires flexibility from Monday...

  • Patient Engagement and Outreach Coordinator

    2 weeks ago

    Mississauga, ON LG H, Canada THE PLASTIC SURGERY CLINIC Full time

    The Plastic Surgery Clinic is seeking a compassionate and detail-oriented Patient Engagement and Outreach Coordinator to join our team. In this role, you will provide exceptional service to our patients, offering them the highest level of support throughout their experience at the clinic. You will serve as a key point of contact for patients, assisting with...

  • Patient Experience

    4 weeks ago

    Kitchener, Canada LASIK MD Full time

    A leading eye care provider is seeking a Patient Engagement & Retention Specialist in Kitchener, Canada. The ideal candidate will have a strong background in customer service along with excellent communication skills. Responsibilities include presenting treatment options, answering patient questions, and enhancing patient satisfaction through personalized...

  • Junior Project Manager, Communications

    1 day ago

    Kitchener, Canada Grand River Hospital Full time

    **Work Type: Permanent Full Time** **Junior Project Manager - Communications and Engagement** **Location: WRHN** - WRHN is undertaking a significant human resource recruitment initiative for its Hospital _Redevelopment Team. This recruitment will include positions in three key focus areas: Communications & Engagement, Planning & Design, and Transaction &...