Bus Dispatcher
3 days ago
Job Overview: We are seeking a reliable and efficient Split Shift Dispatcher to join our team at. This role involves locating buses on our GPS system, responding to client inquiries, and ensuring timely communication with both drivers and passengers. The ideal candidate will thrive in a fast-paced environment, possess strong communication skills, and be adept at using technology to monitor bus locations.
Key Responsibilities:
- Answer incoming phone calls from clients and drivers, providing excellent customer service.
- Monitor and track bus locations using GPS systems to ensure timely service.
- Communicate promptly with drivers regarding schedule changes, delays, and any operational issues.
- Notify clients of any delays or changes in service, maintaining clear and professional communication.
- Maintain accurate records of communications and service disruptions.
- Collaborate with team members to address any operational challenges that arise during the shift.
- Utilize basic computer skills to input data and manage scheduling software.
Qualifications:
- Fluent in English, both written and spoken; additional languages are a plus.
- Basic computer knowledge, including proficiency in Google Suite and Geotab GPS tracking software.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong problem-solving skills and a proactive approach to addressing issues.
- Previous dispatch or customer service experience is preferred.
Schedule:
- Split shifts from 5:30 AM to 9:30 AM and 2:30 PM to 6:30 PM. Flexibility for weekends and holidays may be necessary.
Benefits:
- Competitive salary
- Flexible work environment
- Opportunities for career advancement
Join Darchei Noam Ways Ltd. and be a part of a dedicated team that prioritizes safety and customer satisfaction
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- Extended health care
- On-site parking
Application question(s):
- Do you have basic computer skills?
Experience:
- dispatching: 2 years (required)
Language:
- English fluently (required)
Location:
- North York, ON M3H 4R1 (preferred)
Work Location: Hybrid remote in North York, ON M3H 4R1
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