Senior Manager, Regional Maintenance

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Oversee and lead the maintenance operations of our Franchise retail stores – No Frills and YIG in Eastern Canada. Responsible for ensuring the effective operation and maintenance of building systems and equipment and implementing maintenance plans that align with the business objectives.

This is a field-based position with travel required within Ontario, Quebec and Atlantic Canada. Our preference is to have someone based in Ontario ie. Kingston or Ottawa but we are open to other locations as well.

SERVICE ACCOUNTABILITIES:

• Facility Maintenance: Oversee and coordinate all aspects of facility maintenance, including electrical systems, plumbing, lighting, roofing, parking lots, facades/structural, Landscaping. Implement and standardize maintenance programs to minimize downtime and optimize operational performance.
• Equipment Maintenance: Develop and implement maintenance programs for all equipment used in grocery and retail store operations, such as material handling, conveyor systems, cash registers, dock equipment, food service equipment, shelving/displays, racking. Ensure adherence to maintenance schedules and procedures to maximize equipment reliability and longevity.
• Compliance and Safety: Ensure compliance with all applicable regulations, codes, and safety standards related to maintenance activities. Conduct regular inspections and audits to identify potential hazards or risks and take appropriate corrective actions to maintain a safe and secure environment for employees and customers.
• Budgeting and Cost Control: Manage the maintenance budget. Monitor expenses, identify cost-saving opportunities, and implement strategies to optimize resource allocation while maintaining service quality and operational effectiveness.
• Capital Projects: Manage the CAPEX budget. Identify project plan, tender to vendor and monitor project until completion
• Stakeholder Management: Proactively manage key internal partner relationships (Store Operations, Finance, Food Safety, Strategic Sourcing, etc.) by fostering trust, aligning expectations, and delivering results to drive continuous improvement in service and operational success. Participate in store operational meetings, provide maintenance updates to P&L sessions, and budget wheel reviews.
• Vendor Management: Establish and maintain relationships with external service providers, contractors, and suppliers. Evaluate vendor performance, assist with negotiated contracts (RFP), and oversee the procurement of maintenance related goods and services to ensure cost-effectiveness and timely delivery.
• Preventative Maintenance: Assist in development of preventative maintenance programs to minimize downtime and ensure safety and efficient operation of building systems and equipment
• Operating Procedures: Assist with implementing SOP's, reference guides and process documents to support maintenance operations
• Workflow Administration: Execute OPEX, Capital and ECR approvals as assigned within Operating system, Officetrax and SAP
• Store changes – New Store, Renovations, Closures, Flip: Work with Project Managers to facilitate project update/changes to Portfolio, update requisite vendors for new store openings and participate in handover of new sites and address deficiencies
• Analytics: Monitor and analyze maintenance metrics to identify trends and opportunities for improvement (budget wheel)
• Address all vendor/coordinator and store operations issues escalations via phone/email/Computer Maintenance Management System (CMMS)
• Provide technical support as required with Landlord related items.
• Available to work flexible hours and action emergencies as required
• Build clear SOW (scope of work) for capital rehab projects as needed
• Other related tasks as assigned

PROJECTS & PROCESS:

• Conduct annual RMM store inspection Audits and action follow up work as required LCL
• Perform regular store visits at frequencies agreed upon with your Director
• Support Real Estate operations with initiatives, technical support, and project work as needed
• Identify efficiencies to operational and systematic processes and/or technology
• Identify implementation solutions and change management opportunities
• Assist with implementing SOPs, reference guides and process documents to support solutions
• Assist with maintaining central document repository for easy access to all SOPs, guides, and documents

WORKFLOW FACILITATION:

• Review, challenge, decline or approve quotes as assigned
• Execute capital and ECR approvals as assigned
• Input and dispatch WKO requests for RMM identified issues
• Validate PMs in workflow management system
• Educate store operations (store management) on WKO creation process as required

New Store, Renovations, Closures, Franchise Flip, Capital Projects:

• Monitor the Source to track all store openings, closings, flips, new locations
• Liaise with PM and store operations to obtain list of all services and vendors required for service
• Participate in the deficiency walk and sign off on deficiency list provided by construction
• Assist with onboarding new Assets to established Asset Management Programs.
• Confirm with assigned coordinator location has been closed and for flips, new location is opened
• Work with assigned Coordinator to follow up with Vendors after close date on request backlog to ensure all WKOs are invoiced in a timely manner
• Work with assigned Coordinator to ensure vendor contracts have been updated to reflect store closure/opening to minimize invoicing risks
• Educate store managers/store management on the use of the CMMS.

SUBJECT MATTER EXPERT:

• Collect updated scope requirements and qualitative questions for RFP Process
• Actively seek and present new industry opportunities to the team
• Build multi-year capital plan based on workflow management history and site inspections, and vendor assistance
• Monitor and analyze maintenance metrics to identify trends and opportunities for improvement
• Manage vendor performance

RELEVANT SKILLS AND QUALIFICATIONS:

• Minimum of 5+ years experience in maintenance/ property management, preferably in commercial or retail property management
• Degree in Engineering, Facilities Management, or a related field (or equivalent work experience).
• Knowledge of building systems including plumbing, electrical, lighting, and familiar with grocery store type equipment
• Strong leadership and management capabilities
• Effective problem solving and analytical sills, with the ability to quickly identify and address maintenance related issues
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously
• Familiarity with computerized workflow management systems (ie Officetrax) and other maintenance and finance related software
• Strong presentation skills
• Bilingual is an asset

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.