Dispatch Coordinator
4 days ago
About 417 Bus Line Ltd.
417 Bus Line Ltd., a division of Switzer-Carty Transportation, is a trusted transportation provider serving Eastern Ontario with a commitment to safety, reliability, and exceptional customer service. We specialize in charter services for a wide range of clients and events, offering customized travel solutions with a modern fleet and professional drivers.
Position Overview
We are seeking a highly organized and customer-focused Dispatch Coordinator to coordinate charter dispatch activities. Reporting to the Branch Manager, Coach Division, this role is central to ensuring smooth coordination between clients, drivers, and fleet resources for charter trips. The successful candidate will thrive in a fast-paced environment, demonstrate strong problem-solving skills, and maintain excellent communication with clients and drivers.
Key Responsibilities
- Coordinate and dispatch charter trips, ensuring timely and accurate scheduling.
- Communicate with clients to confirm trip details, provide quotes, and issue contracts.
- Collaborate with drivers to ensure they have all necessary trip information, including logs and route details.
- Monitor fleet readiness, including cleanliness, maintenance scheduling, and vehicle availability.
- Process invoices, receive payments, and prepare driver wage submissions for payroll.
- On occasion, provide weekend on-call support for charter-related inquiries.
- Maintain accurate records and documentation related to dispatch and trip coordination.
- Follow up with clients post-trip to ensure satisfaction and gather feedback.
- Perform other related duties as assigned.
Qualifications & Skills
- High school diploma required; post-secondary education is an asset.
- Minimum 2 years of dispatching and/or administrative experience is an asset.
- Experience in accounts receivable and/or payroll is an asset.
- Fully bilingual in English and French (written and verbal).
- Proficient in Microsoft Office 365 (Word, Outlook); experience with dispatching software is an asset.
- Strong organizational and time management skills.
- Ability to work independently and collaboratively in a team environment.
- Calm and professional approach to problem-solving and unexpected challenges.
- Excellent interpersonal and communication skills.
Switzer-Carty Transportation thanks all interested applicants, however only those selected for an interview will be contacted. Switzer-Carty welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Type: Full-time
Pay: $48,000.00-$52,000.00 per year
Benefits:
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
