Leader, Operational Readiness

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As the Leader, Operational Readiness, you will foster a culture of continuous improvement, promoting training, growth and inclusivity in a heavily unionized environment. You will support research and implementation of technological advances that support operator recruitment and training, efficient employee scheduling and dispatch, and onboard video. You will be leading committees responsible for Calgary Transit Operations and helping to shape critical emergency management practices. Primary duties include:

• Collaborate closely with the other Leaders in the Transit Operations division and with leaders across the Calgary Transit business unit, to support and strengthen the objectives and vision of the division and business unit.
• Ensure day-to-day service meets the growth of Calgary Transit service as outlined in the implementation of RouteAhead strategy through strategic planning.
• Provide leadership and guidance to several teams which facilitate the recruitment, training, and ongoing support of Transit operations, the Transit Video Unit, and a Dispatch service with a focus on Transit safety and efficiency.
• Provide guidance and leadership in situations which may impact Calgary Transit Operations, customers and partner agencies.
• Effectively develop and sustain partnerships with partner agencies and internal/external groups through integrating strategy with systems, people and processes.
• Provide coaching, leadership, direction, and communication to direct and indirect reports to ensure development and engagement of staff and build succession and strengthen culture within the section.
• Support project work as a subject matter expert and decision maker for new technology and/or integration projects that involve service.

Qualifications

• A degree in Business Administration, Strategy, Education, Communications or a related field and at least 7 years of experience working in a supervisory/management role with direct reports and within a unionized setting.
• Equivalent combinations of experience and education may be considered.
• Experience in policy development, strategic planning, and adult education would be considered an asset.
• To succeed in this role, applicants must demonstrate the following competencies:
• Advanced communication skills and a commitment to community service and engaging with diverse partners, fostering trust and collaboration across agencies, teams and with the public.
• Strategic and visionary thinking with the ability to guide complex decision-making in high-stakes fast-paced environment.

Pre-employment Requirements

• A security clearance will be conducted.
• Successful applicants must provide proof of qualifications.

Union: Exempt

Business Unit: Calgary Transit

Position Type: 1 Permanent

Location: Avenue NE

Compensation: Level M2 $130, ,000 per annum

Days of Work: This position works a 5 day

work week earning 1 day off in a 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External

Apply By: November 24, 2025

Job ID #: 312878