Service Technician

Job description:

Avensys Solutions Inc. is an industry leader providing instrumentation and integrated solutions for monitoring industrial processes and environmental surveillance applications for air and water in the Canadian marketplace.

Summary:

The Avensys Service Team supports a wide range of equipment covering the environmental and instrumentation markets. Based in our Oakville office, the main duties will include working on various equipment, effectively troubleshooting equipment independently, quoting/following up with customers, and being a good representative of the company's service efforts. Providing top-notch customer service and a positive attitude are essential.

Accountabilities:

• Purpose and Values: Live and demonstrate the company's purpose and values, which are anchored around delivering an excellent customer experience with integrity, respect, and continuous improvement while fulfilling your potential.
• Work safely and in alignment with all health and safety regulations
• Be knowledgeable on multiple Avensys products. (Internal and factory training will be provided.)
• Manage and prioritize tasks in a fast-paced environment
• Perform calibrations and repairs correctly, on budget, and in a timely fashion.
• It is considered an ASSET if you have past experience producing repair estimates.
• Quote repairs, lead times, and terms to all customers and schedule timely follow-up
• Communicate electronically and/or via phone with Avensys's customers and manufacturers to help troubleshoot customer's devices
• Support all product Electrical inspections
• Be a reliable service resource for external and internal customers
• Support the rental department as directed by management
• Work with our CRM program and related systems to capture customer information and service activity
• Seek new service opportunities and develop leads from our website, customer emails and phone inquiries
• Efforts are required to maintain existing business and seek new business
• Work is generally based in our Oakville location. Travel across Canada and the USA will occasionally be required so a valid passport is necessary for this role.
• Support other offices in peak periods and for vacation and sick coverage
• Full participation in annual warehouse inventory and unit fleet counts
• Other duties as required by the Avensys management team

Required Knowledge/ Skills/ Abilities:

• A post-secondary education in electronics or electronics technician/ technologist is necessary
• A post-secondary education in the electrical or the electro-mechanical field would be considered an ASSET
• Three to four years of industry related disciplines/experience is preferred
• Strong troubleshooting skills with an ability to work through service manuals and schematics
• Must be organized
• Possess avid knowledge of using power and hand tools
• Exhibit advanced disassembly/assembly and soldering skills
• Familiarity with Business Central or another Customer Service Software would be considered an asset.
• Must have excellent verbal and written communication skills in English
• Proven analytical/ problem solving solutions for the customer and the company
• Must be organized
• Excellent verbal and written communication skills in English are required
• Must be self-motivated and able to work both independently and in a team environment to meet or exceed goals
• Stay up to date on industry trends, new technologies, and company products.
• Valid drivers license and passport are mandatory
• A positive attitude is essential

Physical Demands & Working Conditions:

• Office/ lab environment
• Full-Time in Office Monday - Friday

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match