Learning Design

7 days ago

Mississauga, Ontario, Canada Citi Full time US$80,000 - US$120,000 per year
" Writes technical/procedural content to assist front line staff (contact center, branch) with job performance. " Adheres to defined Knowledge Management writing standards and instructional design best practices to optimize the end-user experience (accessibility, findability, usability, etc.). " Analyzes and sizes work effort for knowledge management requests . " Conducts quality reviews on procedural content to ensure adherence to writing and quality standards. " Meets productivity and quality goals. " Performs administrative knowledge management tasks (archiving, copies, mechanical revisions). " Identifies inconsistencies or discrepancies in knowledge content. " Escalates, manages, and reports risk with expediency and transparency. " Consults with USPB requestors/stakeholders around work prioritization and quality. " Participates in the Learning (Instructional Design) process by conducting needs assessments; task analysis; and research of knowledge management components. " Works with subject matter experts to develop knowledge management solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience. " 2-5 years experience of knowledge management and/or technical writing experience. " Knowledge of KMS systems (intake, authoring, workflow, governance, end-user experience, etc.) " Understanding knowledge management principles, theories, and best practices " Clear and concise written and verbal communication skills " Proficient in Microsoft Office with an emphasis on MS Excel " Self-motivated and detail oriented " Adult education in a financial services and/or corporate setting a plus " Ability to establish and/or build trust with teams, colleagues, and leaders " Ability to influence peers, direct manager, and specific business partners " Ability to network and partner with colleagues and business partners " Demonstrate adaptability; work well in ambiguous situations " Model personal development " Ability to work in a matrix organization " Possess effective, solution-oriented problem-solving and negotiating skills " Ability to stay customer-focused " Ability to collaborate with peers, design, SMEs and specific business partners by clarifying deliverables and reinforcing outcomes Note that the Learning Design & Development Specialist may work in an adaptive, self-managed, cross-functional Agile development team where additional duties may arise including, but not limited to: " Support the intake of new learning request through consulting and needs analysis as well as implementation of final product (including building and influencing key relationships across HR, L&D and the business); measure business outcomes. " Supporting design and development of training solutions using a variety of learning tools and modalities in partnership with business and learning partners " Observing and/or facilitating created curricula in both classroom and virtual environments and collaborating with key partners to ensure learner success Job Family Group: Human Resources Job Family: Talent, Development, Learning & Engagement Time Type: Full time For complementary skills, please see above and/or contact the recruiter.

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