Operation Director

How about joining a company where people are at the heart of the projects?
Our
Operations team in Montreal
is expanding, and we are looking for passionate talents to join our adventure Being part of the MACH team means joining a team of over 450 members. We work every day to apply our expertise to real estate and our clients.

For 25 years, MACH has been building projects designed to have a lasting, impactful, and meaningful influence on cities and neighborhoods; on the lives of residents, users, and visitors.

In Canada, MACH ranks among the largest real estate owners. It stands out with a portfolio of over 45 million square feet, including several iconic landmarks in the Quebec urban landscape: the Sun Life Building, the CIBC Tower, the Place Victoria Tower, the Quartier des Lumières site, and the Telus Building in Quebec City.

JOIN A TEAM OF PROFESSIONALS AND WORK IN A HEALTHY ENVIRONMENT
Based in Montréal and reporting to the Vice President of Operations, the Senior Director of Operations is responsible for planning, organizing, and overseeing all activities related to property management, ensuring both the physical and financial health of the assets while maintaining positive and harmonious tenant relationships.

• Analyze, monitor, and rigorously control the quality of services provided to tenants.
• Oversee, develop, and train the personnel under your responsibility.
• Participate in the development of policies and operating standards for the properties under management, and ensure their application.
• Ensure compliance with laws, codes, and regulations related to public safety and asset protection.
• Oversee the updating and implementation of emergency procedures.
• Prepare, negotiate, and supervise contractual specifications with suppliers.
• Supervise and develop Capex budgets and maintain an advanced understanding of them.
• Keep accounts receivable at their lowest possible level and ensure proper follow-up.
• Ensure high-quality service delivery to tenants.
• Implement strategic property management practices to control expenses.
• Handle special or exceptional cases requiring specific attention.
• Prepare life cycle cost forecasts.
• Manage KPIs and survey scorecards.
• Perform any other related duties.
• Proactively manage health and safety within the team.

Qualifications

• Hold a bachelor's degree, preferably in business administration, engineering, urban planning, or architecture, or possess equivalent experience.
• Have a minimum of ten (10) years of experience in a similar role.
• Hold one of the following certifications: CFM, FMP, or RPA.
• Proficient in Microsoft Office Suite.

In addition to joining a dynamic environment, here are the benefits of working at MACH:

• Competitive salary;
• Summer hours;
• Medical and dental insurance;
• RRSP with employer participation;
• Transport costs reimbursed at 100%;
• 6 sick/personal days per year;
• Reimbursement of a sports subscription according to the amount in force;
• Employee Assistance Program (EAP);
• Training and development.

At MACH, we believe that a company's strength lies in the richness of its differences. We value diversity in all its forms — whether cultural, ethnic, gender-based, age-related, sexual orientation, abilities, background, or perspectives. We are committed to providing an inclusive work environment where everyone can fully contribute to our collective success. This commitment is also reflected in our adherence to ESG principles, integrating sustainable, ethical, and responsible practices into all our actions and decisions.
We thank all applicants in advance for their interest in this position, but only those selected for an interview will be contacted.