Sample Reception Coordinator

1 week ago

Kingston, Ontario, Canada Bureau Veritas Group Full time

Key Duties & Responsibilities

  • Greet all clients in a friendly, positive manner
  • Receive all external client samples and fill out required fields on the Chain of Custody form
  • Review the Chain of Custody for accuracy and ensure correct regulatory sampling criteria is counted for
  • Unpack samples and organize them according to analytical requirements
  • Ensure proper sample containers and preservatives are submitted according to analytical requirements
  • Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and / or received date
  • Ensure all required samples are redirected as required
  • Communicate rushes and short holding times submissions to the main lab
  • Prepare bottle orders requests and coordinate delivery of bottle orders
  • Provide support to the Campobello Sample Reception, Entry and Bottle Prep teams
  • Ensure accuracy of results and data entry
  • Recognize routine and non-routine problems and escalate to the Supervisor
  • Ensure supply inventories are maintained
  • Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
  • Work closely with project management staff to grow BV Labs regional market share with existing and new clients
  • Adhere to BV Labs quality systems QA/QC, SOP's and external accreditation requirements
  • Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns
  • Adhere to BV Labs safety policies and maintain health and safety equipment
  • Conduct monthly health and safety inspections and report any irregularities
  • Attend regular team meetings to share Corporate and departmental information, and to communicate and share ideas
  • Work in a team environment and demonstrate a positive approach
  • Demonstrate refined problem solving, decision making and conflict resolution skills
  • Ensure "Good Housekeeping" standards are met or exceeded
  • Maintain training records and proficiency in all aspects of the role
  • Obtain certification on Transport of Dangerous Goods regulations to ensure safe transportation and proper classification and labeling of chemicals
  • Attend presentations given by technical staff about new regulations or emerging science
  • Maintain facility equipment and contact maintenance when necessary
  • Help out in other departments when required and take part in cross training

Qualifications / Experience Requirements

  • A post-secondary degree in the Sciences, preferably chemistry or environmental related and/or equivalent experience
  • Experience in a laboratory environment is considered an asset
  • Knowledge on environmental regulatory guidelines and proper field sampling techniques
  • Ability to lift up to 40 pounds
  • Excellent communication skills (both written and verbal) as well as good computer skills (Microsoft Word, Excel, Outlook etc.)
  • Energetic personality that can work independently in a multi-tasking fast paced environment
  • Strong ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
  • Excellent organizational skills and detailed orientated
  • Ability to effectively interact with colleagues and provide coaching and mentoring when needed

Working Conditions

  • Frequent interaction with external and internal clients in a laboratory environment
  • Changing priorities and balancing workload to meet strict deadlines
  • Minimal exposure to hazardous chemicals

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