Junior Service Advisor

1 week ago

London, Ontario, Canada RAY CULLEN CHEVROLET BUICK GMC LTD Full time

Ray Cullen Chevrolet Buick GMC is a family business which has a strong and committed Team with many years of experience satisfying our customers' needs. We employ people who possess ideal characteristics, ability, experience, and character. Our commitment to excellence in Customer Service is based on our long-standing belief that each of our customers represents the overall success of our business.

We are seeking a highly motivated and experienced individual to join our team as a Junior Service Advisor.

Our Service Advisors are one of the first points of contact with customers who bring their vehicles in for service. They are responsible for making a great 1st impression and advising customers on the necessary services required to their vehicle, as well as on routine maintenance.

Duties:

· Assist customers with requests for repair.

· Verify service concerns; preferably accompany the customer to their vehicle to perform a walk-around inspection and obtain an accurate odometer reading.

· Obtain customer and vehicle data.

· Examine every customer's service history before completing repair order.

· Communicate with service customers to confirm nature of mechanical problem(s).

· Provide estimates for labor and parts. Contact the customer by telephone for work order approval if unauthorized at time of initial meeting.

· Follow-up on work in progress of each repair order during the day.

· Advise customers on status of vehicle to communicate high customer care standards.

· Explain the details of the work order to reassure customers of work completed.

· Notify customers immediately if additional work is required.

· Complete closing of work order; sign off on finished work and inform customer that vehicle is ready for pick up.

· Maintain awareness of factory-recommended maintenance schedules.

Qualifications:

· 1-2 years' related experience in an automotive service environment.

· Knowledge of related in-house dealership computer systems, an asset.

· Basic mechanical and warranty knowledge.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • On-site parking

Work Location: In person

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