Dental Office Manager

2 weeks ago

Burlington, Ontario, Canada Headon Dental Full time

Job Summary

We are looking for a dedicated and experienced Dental Office Manager to oversee the daily operations (primarily the front desk operations) at our 3-op dental practice in Burlington. The ideal candidate will have formal office management training (courses, seminars, certifications, etc) in addition to work experience. They will have strong leadership skills, a comprehensive understanding of dental office procedures, and the ability to manage staff effectively.

We have been utilizing the Office Manager from our other Burlington practice at this location part-time, but this location really needs its own dedicated OM.

Hours can be somewhat flexible, but ideally:

Mon 9-3

Wed 10-7

Thurs 1-7

Fri 10-3

1 Sat every 4 weeks 10-3

Room for future growth in hours/days as we grow and our business hours expand.

Main Focus Responsibilities:

This role requires proficiency in medical terminology, electronic medical records, and familiarity with the dental software such as Tracker and Recallmax.

  • Supervise and coordinate the activities of dental office front desk staff, ensuring optimal performance and adherence to office policies.
  • Manage patient scheduling, appointment confirmations, and follow-up communications to enhance patient experience.
  • Oversee the maintenance of electronic medical records, ensuring accuracy and compliance with regulations.
  • Train new staff members on office procedures, software usage, and customer service protocols.
  • Handle human resources tasks including recruitment, onboarding, and performance evaluations.

Requirements

  • Proven experience in a dental office management role.
  • Strong knowledge of medical terminology related to dentistry.
  • Proficiency in electronic medical records systems; experience with Tracker and Recallmax is highly desirable.
  • Excellent supervisory skills with the ability to lead a diverse team effectively.
  • Strong organizational and time management skills.
  • Exceptional communication skills with a focus on customer service and patient experience.
  • Ability to multitask in a fast-paced environment while maintaining attention to detail.

Note: please apply through Indeed only. Inquiries via phone or email will not be considered.

Job Type: Permanent

Pay: $30.00-$40.00 per hour

Benefits:

  • Casual dress
  • Dental care
  • Flexible schedule

Work Location: In person

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