Security Officer

JOB TITLE:

Security Officer

DIVISION:

Security

REPORTS TO:

Security Manager
 

ABOUT ROSEWOOD HOTEL GEORGIA

Rosewood Hotel Georgia combines the grandeur of the Roaring Twenties with contemporary design in the heart of Vancouver. First opened in 1927, the legendary award-winning hotel has been meticulously restored to its place as one of the most prominent hotels worldwide. Providing a flawless combination of legacy with luxury, Rosewood Hotel Georgia features 156 guestrooms and suites, award-winning dining, and Sense, a Rosewood Spa – the only 2 Key Michelin rated Hotel in Vancouver Canada, and the only city Hotel.
 
For generations, guests have indulged in Hotel Georgia's charming ambience, remarkable service and landmark location.

THE IMPACT OF THIS ROLE

Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Anticipates potential problems and reacts to disturbances and prohibited conduct. Responds to emergency situations as needed.

KEY RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guests complaints, ensuring guests satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete awareness of:

a) scheduled group activities and house count.

b) hotel facilities and services.

c) hours of operation.

d) facility layout.

e) fire and emergency plans.

f) departmental rules of conduct.

• Review department log records and be familiar with pertinent information relevant to the daily shift.
• Review the hotel status and follow up actions with the previous shift officer.
• Issue radios, beepers, keys to designated hotel internal guests.
• Maintain accurate records and ensure the safekeeping of such.
• Check internal guests I.D.'s
• Ensure all non-hotel employee arriving at employee entrance are properly escorted while on property.
• Inspect internal guests packages, purses, bags, etc. as internal guests enter or leave the property.
• Provide escorts for internal guests.
• Ensure that afterhours access into secured hotel areas are properly authorized, monitored and documented.
• Handle deliveries received during non-business hours.
• Work with outside agencies (i.e., police).
• Coordinate emergency situations.
• Contact the Security Manager immediately for emergency situations.
• Monitor surveillance cameras.
• Investigate duress alarms.
• Patrol the property with specified equipment, checking all designated points and document all actions taken.
• Resolve safety hazard situations.
• Ensure all guests room doors are secured; assist guests with room access.
• Investigate suspicious persons on hotel property.
• Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guests complaints; complete documented reports.
• Respond to the scene of external guests and internal guests accident promptly; administer first aid in accordance to the Workers Compensation Board/CPR;
• Report to scenes of external guests or internal guests fighting.
• Comply with regulations and hotel guidelines for handling intoxicated guests.
• Coordinate towing of vehicles.
• Report to scenes of vehicles accidents/thefts and document specified information.
• Assist in moving/removing guests room possessions, inventory and security of such
• Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals.
• Answer the departmental telephone.
• Communicate by radio/beeper with designated resort personnel.
• Prepare work orders for maintenance repairs and submit to Engineering.
• All other duties as required.

CRITICAL SKILLS & QUALIFICATIONS

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Experience:
3-5 years of experience in a Security Officer Position or directly related position. Hotel experience is an asset.

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Education:
High school diploma

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General Skills:
Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Conflict resolution skills. Decision-making abilities

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Technical Skills:
 Must have a valid/current Security License issued by the Province of BC. -Must have a valid OFA 2 (first aid), CPR, & AED certificates, -Must have a valid Class 5 (or better) BC Drivers License, and be able to provide current drviing abstract, with 3 demerit points or less over the last 5 years. -Knowledge of Criminal Code and municipal by-laws. -Knowledge of hotel layout, security policies and procedures, knowledge of Hotel functions. -Proficiency with Microsoft office products. -Sound working knowledge of all relevant legislation including Occupational Health and Safety Act, Work Compensation Board of BC.

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Language
: Required to speak, read and write English. Additional language is an asset.

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Physical Requirements
: Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

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Licenses & Certifications:
Basic Security Training; Occupational First Aid 2/Intermediate First Aid

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Others

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While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.