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Steward - The Second City

3 weeks ago

Toronto, Ontario, Canada Oliver & Bonacini Full time
Company Description

Oliver & Bonacini is proud to be the exclusive food and beverage provider for The Second City's stunning new theatre at One York. Whether guests are joining us for a pre-show meal, grabbing a bite during the performance, or attending a private event, our diverse, chef-driven menus deliver something for every palate. With a focus on quality ingredients and memorable experiences, we're excited to bring elevated hospitality to the heart of this iconic comedy destination.

What's in it for you:

  • Gratuity Sharing 
  • Discounted gym membership
  • Employee Assistance Program
  • 50% dining discount for all O&B locations for you and up to 3 guests
  • Employee referral program
  • Training and development opportunities
  • Access to health, dental and vision benefits with enhanced mental health coverage
  • O&B is one of Canada's leading hospitality companies, offering a wide range of exciting internal career opportunities
Job Description

As a Steward, you play a key role in creating a safe, clean, and welcoming environment for all guests. Whether supporting service in the lounge, running food and beverages, or keeping the theatre tidy and compliant, you are a vital part of the guest experience. Stewards must be attentive, proactive, and always ready to jump in where needed.

If you ever suspect a guest may be intoxicated or feel uncomfortable serving an individual or group, you are expected to immediately notify the Manager on Duty (MOD) or a supervisor. Adherence to all AGCO rules and regulations is essential.

The Day to Day:

Pre-show:

  • Assist with set up & maintaining cleanliness of the restaurant/lounge spaces.
  • Assist servers with running of food and drink orders to tables in the restaurant/lounge spaces.
  • Wipe down all surface tops of the theatre's tables and ensure programs and QR codes are set in place.
  • Check washrooms to ensure all dispensers are stocked.
  • Work with MOD or supervisor to determine if any special seating requests that may need to be set in the theatre.
  • Assist the MOD and supervisor in seating all theatre guests, until drink and food orders are needed to be run.

During Show:

  • Running any and all drink and food orders into the theatre.
  • Bussing any food baskets/plates and glassware from theatre.
  • Clean any spills that may occur in the theatre.
  • Check washrooms before and after intermission.
  • Keep an eye on audience members during the show, and be the first contact with any customers who may be talking or disruptive. If their disruptive behavior continues, stewards must alert the MOD and/or supervisor immediately.
  • Change any kegs and pop/juice boxes to assist the bartenders.

End of Night:

  • Bus all glassware and baskets/plates from theatre.
  • Conduct a thorough wipe down of all theatre tables/surfaces that guests have come in contact with.
  • Assist bartenders with any closing night procedures.
  • Other duties as assigned or required.
Qualifications
  • Passion for hospitality
  • High attention to detail
  • Ability to remain calm under pressure while working in a fast-paced environment
  • Organizational skills and ability to multi-task
  • Strong oral and written communication skills
  • Ability to maintain a level of professional urgency and momentum
  • Minimum 1 year experience in customer service, restaurant experience considered an asset
  • Able to work evenings, weekends and holidays as needed
  • Legally eligible to work in Canada
Additional Information

Oliver & Bonacini's Diversity Commitment 

At Oliver & Bonacini Hospitality, we are committed to treating every employee with dignity and respect. We strive to be fair and just, and create working environments where our employees can be at their best.

** We thank all applicants for their interest in Oliver & Bonacini Restaurants; however, only suitable candidates will be contacted to continue the application process. **