Compliance Investigation and Professional Standards Officer

Requisition ID: 20570

Department: Transit Services Dept.

Service: Safety, Regulatory, Trng & Dev Service

Branch: Reg & Compl, Qual Cntrl & Assur Branch

Employment Type: 1 Full-time Permanent

Work Hours: 35.00 hours per week

Affiliation: MPE

Salary Information: $95, $120,309.28 annually (2025 rates of pay)

Location: Transit Service, 1500 St.Laurent

City: Ottawa, ON

Job Category: Transit Services - OC Transpo

Application Close: 30/01/2026

JOB SUMMARY

You are responsible for monitoring, investigating, and enforcing compliance with regulations and legislation related to the transit network (bus and rail). You ensure transit staff and contractors are working in compliance with the regulatory frameworks for the O-Train networks, and all governing bodies, including Transport Canada and the Ministry of Transportation of Ontario for conventional transit. In addition, you provide leadership and regulatory expertise on rail projects and systems, provide guidance for the resolution of issues, identify gaps, ensure safety and compliance with legislation, policies, regulations and recommendations.

You are also responsible for: monitoring compliance with regulations, ensuring appropriate and timely implementation by staff and contractors; conducting investigations and compliance reviews of findings; leading oversight and auditing activities; making recommendations for improvements; and taking appropriate actions to address occurrences of non-compliance.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in public policy, social sciences, regulatory affairs, engineering, occupational health and safety or a related field.

Minimum 5 years of progressively responsible experience leading strategic projects, policy development, regulatory compliance, governance, auditing, risk assessments, or quality assurance projects of increasing complexity in the transportation industry or municipal government.

Experience in the rail industry is an asset.

CERTIFICATIONS AND LICENCES

Must obtain Canadian Rail Operating Rules and/or Electric Light Rail Operating Rules certification within the timeframe determined by the employer

Valid Ontario unrestricted G class driver's licence (or provincial equivalent) with no more than 6 demerit points accumulated

KNOWLEDGE

• Thorough knowledge of legislation, trends, policies, regulations, issues, principles and procedures related to regulatory compliance and governance
• Project management principles and techniques
• Planning and performance measurement theories and practices
• Knowledge of investigative methods, techniques and practices
• Knowledge of labour relations practices
• Policy development, implementation and evaluation techniques
• Knowledge of Microsoft Office, general Internet, SAP, electronic communication and computer software applications/data base management specific to the relevant work location.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
• Knowledge of passenger railroad / transit operations railway industry procedures and practices
• Familiar with Transport Canada standards and mass transit APTA
• Understanding of municipal governments
• Audit processes and procedures
• Best practice and risk-managed approaches
• Knowledge of risk assessments (both technical and project), risk identification analysis and mitigation
• Knowledge and understanding of workforce planning and staffing concepts and processes

COMPETENCIES, SKILLS AND ABILITIES

• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, in an environment of evolution and rapid change, and to balance multiple demands, conflicting priorities, and pressures
• Proven ability to plan, lead, coordinate and complete projects, activities, and work groups within deadlines
• Write clear and concise reports, presentations, and correspondence
• Work cooperatively and collaboratively with cross-functional teams
• Excellent written and verbal communication skills for preparing reports and presenting findings.
• Ability to maintain confidentiality and handling sensitive information appropriately
• Ability to work independently and as part of a team in a fast-paced, law enforcement environment (Professional Standards stream).
• Highly organized with a demonstrated ability to prioritize, set schedules, handle multiple projects and competing demands, and meet deadlines
• Proven research and investigation skills.
• Provide technical leadership to plan, lead, coordinate, implement and manage projects to completion.
• Possess strong evaluation, analytical and problem-solving skills and the ability to make decisions.
• Possess strong assertive verbal and written communication, presentation and report writing skills.
• Demonstrated leadership and initiative and collaborative approach in working with others to achieve established goals and objectives.
• Demonstrates tact, diplomacy, discretion and sound judgement in maintaining strict confidentiality.
• Able to demonstrate sound judgement and great attention to detail.
• Flexible and adaptable to deal with shifting priorities.

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing
• Additional vacancies may occur during the competition process
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at extension 12211 or via email at esc-