Library Client Services Associate

2 weeks ago

Moose Jaw, Saskatchewan, Canada Saskatchewan Polytechnic Full time $2,053 - $2,453 per year

Competition Number

P17053

Posting Title

Library Client Services Associate

Classification

Band 2

Location

Saskatchewan Polytechnic Moose Jaw Campus

Other Location(s)

Building

Other Building

Date Posted

11/03/2025

Closing Date

11/13/2025

JIQ #

032

Start Date

10/29/2025

End Date

Open Until Filled

No

Ongoing

Yes

Category of work

Part Time

Bargaining Unit

Professional Services

Hours of Work

To be Assigned, Regulated 36 hours

Salary Range

$20.53 to $24.53 per hour

Temporary Market Stipend

Incumbent

Total Assigned days (AC) / Total Hours per biweekly pay

0.375 FTE

Modified – evening and weekend work will be required

This position has 6.5 hours/day on Wednesdays', Wednesdays and every other Friday = 32.5 hours bi-weekly.

Wednesday 8:00-3:00pm

Thursday 8:00 – 3:00pm

Every other Friday 8:00- 3:00pm

This position does not have hours during July and August, during Christmas Break or on Stat Holidays.

Posting Status

Open

Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech's strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Job Duties/Qualifications, Skills and Abilities(QSA)

Job Duties

Job Duties

  1. Greet and welcome everyone to the library
  2. Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment
  3. Maintains client relationships by responding to basic library reference help and documenting action
  4. Proactively prepares for customer inquiries by studying products, services and customer service processes
  5. Assists clients in signing materials in and out
  6. Show clients how to use technology throughout the library
  7. Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines
  8. Shelving, sorting, and processing materials
  9. Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)
  10. Refer students to library resources to meet their needs
  11. Provide technical assistance with library equipment and technology
  12. Take payments for library fine and fees
  13. Provide assistance with tracking and updating library usage data
  14. Assist with client's lab/study room bookings
  15. Handling cash.
  16. Provide basic clerical support

QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE

Specific Accountabilities

Duties

Required Qualifications, Skills and Abilities (QSA)

  1. Minimum six (6) months experience in a customer service environment
  2. Grade 12 with supplementary training or experience in technology
  3. Basic knowledge of Microsoft Office
  4. Basic Internet
  5. Basic working knowledge of computers and related office equipment
  6. Effective oral communication skills including basic telephone and customer service experience
  7. Effective time management and organizational skills
  8. Knowledge of automated system software (client databases, inventory etc.)
  9. Handling cash and use of a digital cash register
  10. Ability to work alone
  11. Attention to detail

    12.Demonstrates understanding and valuing Equity, Diversity, and Inclusion.

Desired QSA

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